Call Recording. The name gives away what it is, but what you might not know is how it can benefit your customer service teams.
Compiling a library of past calls can help with training, monitoring and compliance. You can boost productivity and use the data to set personalised goals for your team members. Recordings are automatically stored and easy to find. Best of all, listening back to important conversations before contacting a customer will not only increase your team members understanding of the situation, but also improves the customers experience.
Take a look at our top 4 ways to improve customer service with Call Recording:
4 ways Call Recording improves customer service
- Never forget a conversation – Listen back for that vital piece of information.
- Employee development – Playback examples of good (and bad) calls in training sessions.
- Understand your customers – Build better relationships by listening back to calls.
- Resolve issues – Verification of what you and your customers agree to.