Ben Blance, Author at CloudCall
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Ben Blance

man using natural language processing technology on phone

Natural Language Processing (NLP) in Recruitment

By | Recruitment, Technology

In my previous article I covered some of the interesting Artificial Intelligence trends I see currently in the recruitment market.

I’d like to dive a little deeper into one of these areas that’s come to the fore recently as we at CloudCall look to extend our offering and provide improved insights for our customers. In this article I’ll examine ways in which natural language processing (NLP) techniques can be used to reveal interesting information. This information may be embedded in your systems but isn’t immediately apparent or relevant. It’s all about understanding your customer’s voice and allowing you to better tailor your solution to meet their needs.

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woman communicating on laptop in coffee shop

Why poor communication is holding your business back

By | Communications
It’s a fact: poor communication holds businesses back.

How productively your business runs, relies on how well your teams can communicate and collaborate by collecting and using data. Sounds simple, right?

If your business loses focus on seamless communication; it’s not only performance which could plummet, but customer experience too.

52% of businesses rank increasing collaboration amongst teams as a priority.

Does yours?

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Reach contacts easily with SMS on CloudCall for Microsoft Teams

By | Communications, News, Product, Technology

Psst! We have something to tell you… 

We recently launched CloudCall for Microsoft Teams and it now has a brand new SMS feature*. You can now send texts to your CRM contacts 

This past year has seen increasing numbers of people working from home. Programmes like Microsoft Teams have become not just a handy work tool, but a way to stay connected to colleagues and contacts.   Read More

The value of ISV relationships

By | Communications, Recruitment
How savvy consultants deliver complex solutions faster

There is no shortage of articles written describing workplace changes since the start of the pandemic. The “new normal” isn’t very new anymore. While remote working is no longer a mystifying concept, the trickle-down effects of the change have not stopped rolling in. Read More