Ben Blance, Author at CloudCall - Page 2 of 11
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Ben Blance

The value of ISV relationships with Dana Ress, CEO at RedPoint Solutions

By | Technology

Tune in to this episode of our podcast series where we are joined by Redpoint Solutions, a leading Implementation Partner & Product Development Outsourcer within the Salesforce ecosystem. RedPoint was founded in 2000 and has been delivering solutions on the Salesforce platform since 2005. 

We hear from CEO Dana Ress about all the intricacies of ISV consulting partner relationships, as well as, all the benefits different organisations can support each other with inside the Salesforce ecosystem. Dana also shares his insight into how customer needs have changed in response to the pandemic and what vision he has for the future of cloud based technology. Read More

Lessons from 2020 and predictions for 2021, by CloudCall CTO Paul Clark

Lessons from 2020 and predictions for 2021, by CloudCall CTO Paul Clark (part two)

By | Communications, Customer Experience, Productivity, Technology
As we welcome in the new year, CloudCall’s Chief Technology Officer, Paul Clark, talks us through some of his predictions of where the market is heading and some challenges it may face, in 2021.

Did you manage to have a look at part one? In our last post, Paul discussed some of the lessons CloudCall learnt in 2020 as well as his predictions on how AI (Artificial Intelligence) will change the industry this year.

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Lessons from 2020 and predictions for 2021, by CloudCall CTO Paul Clark (part one)

By | Communications, Marketing, News, Technology
Lessons from 2020 and predictions for 2021, by CloudCall CTO Paul ClarkAs we welcome in the new year, CloudCall’s Chief Technology Officer, Paul Clark, talks us through some of his predictions of where the market is heading and some challenges it may face, in 2021.

Well, what a year that was! Here we are, January 2021, still connecting with colleagues and clients on video calls, asking if they can hear us or telling us we’re on mute. If I’d have given my 2020 predictions a year ago, I don’t think a lot of them would come close to how it actually panned out.

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3 tips to get the most out of CloudCall for Microsoft Teams

By | Communications, Product

Microsoft Teams is one of the most popular business products offering internal communications, document sharing and collaboration toolsWith many of us now working remotely, these features allow colleagues to work together by staying connected as if everyone was working in the office together. Teams is quickly becoming an essential part of work life for people around the world. 

CloudCall’s integration with Microsoft Teamsprovides additional functionality to the platform, allowing users to search their CRM systems contacts and make calls from directly within Microsoft Teams. All calls take place within your CRM system, so all our great features are still available for you to use.  

With any new platform or integration, it may take some getting used to. We’re sharing some handy tips to get the most out of the platform so you can become a savvy user in no time!  

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Why choose CloudCall for Microsoft Teams over Direct Routing

By | Product, Technology

Microsoft Teams is quickly becoming one of the most widely used business products, offering internal communications, document sharing and collaboration tools. The increase in popularity is partly due to the onset of the COVID-19 pandemic forcing businesses to close their offices and transition to remote work. It’s when working from home that digital collaboration tools are essential to keep operations running smoothly. Read More

3 ingredients for the perfect CRM system

By | Productivity, Technology
There’s no doubt that a good CRM system is a must have for a business. But there are many different CRMs on the market, offering various tools, add-ons, features and integrations. With so many options, it’s hard to know what’s right for you. The most important thing to consider is your business’s priorities, then think about what tools or features are critical to address those priorities. With that in mind, this video covers 3 of the most valuable CRM tools for all businesses. Read More

EngageX Europe Roundup

By | Productivity, Recruitment

EngageX, Bulhorn’s leading recruitment industry event, has been a great example of how businesses are successfully adapting to the rapidly changing, online world we live in today. The event has been a highlight of our calendar since its founding, and last week we were proud to be return as a platinum sponsor. Read More

Everything you need to know about EngageX Europe 2020

By | Communications, Recruitment

We are once again looking forward to Bullhorn’s EngageX which is just around the corner. This event has been a highlight of our calendar since its founding, and we are proud to be returning as a platinum sponsor. With over 1000 attendees, EngageX Europe 2020 offers the opportunity to learn, network and share knowledge with recruitment industry professionals from around the world. You can expect exciting keynote speakers delivering valuable insights in 4 languages, as well as Bullhorn experts who will be demonstrating best practices for using the system. Read More

5 features that will keep your customers happy

By | Product, Productivity, Technology
Whether you’re an enterprise level contact centre or a 2-person operation, making the most out of your inbound calls means you’re able to offer your customers the best experience. With increased competition losing out on new customers or seeing existing customers turn away can be hugely detrimental to your business. Keeping your customers happy at all times should be a primary business goal. Ultimately, when a customer or client is calling into your business, they want to speak to the right person, and they want to do so as quickly as possible. Our inbound telephony features are designed with exactly that in mind. You’ll also save yourself a lot of time and effort, too.

Ready to find out about the key features? Read on… Read More