Charlie Driver, Author at CloudCall - Page 4 of 8
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Charlie Driver

Why quality calls are more important than ever: by Ian Moyse, CRO, OneUp Sales

By | Customer Experience, Marketing, News
At CloudCall, we’re pretty passionate about quality phone calls (as you may have noticed).

We talk a lot about how phone calls get results, how you can use your phone system to keep your customers happy and how to unlock the potential of your telephony.

We’re not alone in our passion. Ian Moyse, Chief Revenue Officer at OneUp Sales, a company we have a close partnership with, shares our feelings about quality conversations and why they are more important than ever, he talks in more detail about this in his recent blog. Read More

male on headset using call recording

Call recording: What is it and how does it work?

By | Product
We’ve all been there. You had a productive and chatty 30-minute call with a client, everything went well, and they are interested in buying but you forget to write down a key piece of information. Did they say 30 or 300? Are we calling again next Tuesday or Wednesday? Do they prefer peanut butter or jelly? Now your only choice is to call them back and confirm the details you missed. Of course, this may come across as unprofessional and will impact that customer’s experience.

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male using crm integrations for customer service

CRM integrations for customer service: The ultimate guide

By | Customer Service, Product
Great customer service is critical to your business’s success.  If you’re lacking high quality customer service, then your customers won’t want to provide repeat business, refer their friends, or give good reviews.

But how can you make sure your team is giving out the correct information to customers? And how to you know if inbound calls are being answered quickly enough?

Manual monitoring or asking your team to self-assess performance is inefficient. An easier way to ensure your Customer Service Team are performing productively, is to invest in a CRM integration.

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woman working to reduce call queues

Reduce call queues and delight customers with CloudCall

By | Customer Experience
Providing quality customer service is one of the biggest targets for a call center team. And call queues can have a big impact on call centre resources and customer satisfaction levels. That’s why reducing queue times is consistently the number one priority for call centers year-round. In fact, nine out of ten businesses we spoke to see this a significant priority. So, if you want your customers to be satisfied, you need to reduce call queues in your call centres. Simple!

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