Joe Phipps, Author at CloudCall

Jun 28

0

How to turn your conversations into insights

By Joe Phipps | Communications, Productivity, Technology

Learning from your conversations is key to gaining insight on your customers and clients.

But did you know that 7 out of 10 businesses aren’t capturing their conversations… Read More

Jun 21

0

Save time and money by using data effectively

By Joe Phipps | Management, Product, Productivity, Technology

Insightful data is critical to understanding how to save time and money. Our new research eBook, ‘Crossed wires: don’t let poor communication slow you down in 2021’ takes a look into this, and much more. You can download your free copy here.

So, you want to know how to save time and money? Read More

Jun 15

1

3 outbound CloudCall features your Sales Team needs

By Joe Phipps | Communications, Product, Sales, Technology

Your sales team is at the core of your business, here’s 3 ways CloudCall can help your team be more productive: Read More

Jun 03

0

How CloudCall can increase efficiency in your Call Centre

By Joe Phipps | Communications, Productivity

So you want to increase the efficiency of your Call Center? Take a look at how a telephony integration can help: Read More

May 27

0

Transform your customers’ experience with IVR

By Joe Phipps | Customer Experience, Product, Technology

You may have heard of it, but what exactly is IVR?

Interactive Voice Response (IVR) is the automated menu you reach when you call a business, that often says things like, ‘Press 1 for customer service, please press 2 for sales’ and so on… But how can it transform your customers’ experience? Read More

May 21

0

Making it click for your candidates and clients

By Joe Phipps | Candidate Experience, Communications, Customer Experience, Recruitment

You want to make quality placements and fast, but how do you reach the best candidates first? Mobile is a great for reaching candidates on the go and clients on the move. Read More

May 12

0

How to reach your customers by phone

By Joe Phipps | Customer Experience, Recruitment, Sales

Let’s be honest – how often do you answer calls from unknown numbers? Read More

Apr 26

0

Save time with CloudCall

By Joe Phipps | Product, Productivity, Recruitment, Sales

Your time is precious.

Here at CloudCall we understand that, and we want to help reduce your time wasted on manual repetitive tasks.

We have many features that can help save you time. Take a look at a couple here: Read More

Apr 08

0

Want to engage with customers via mobile? Here’s how

By Joe Phipps | Communications, Customer Experience

You need to be able to reach your customers whenever and wherever they are. But how best to engage them? We conducted some research, and it was clear there are certain things that should be taken into account when reaching out by mobile. Of those surveyed: Read More

Apr 01

0

Automate with CloudCall

By Joe Phipps | Product, Productivity, Technology

Automating your communication processes and workflows is an excellent way to speed up manual day to day tasks. Read More

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Joe Phipps