Nicola Kirby, Author at CloudCall
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Nicola Kirby

Everything you need to know about the CloudCall for Zoho CRM integration

By | Communications, Product, Technology

Everything you need to know… about the CloudCall for Zoho CRM integration

As we launch CloudCall for Zoho CRM, Nadzeya Sinitsa, Product Owner and Zoho CRM expert, provides us with everything we need to know about the new integration in a quick Q&A…

What features can users expect from the new integration with Zoho CRM?

CloudCall for Zoho makes it easier for businesses to offer a better customer experience while receiving or making phone calls. With single-click dialling, screen pops for incoming calls, and automatic call logging, you can manage all call-related activities inside CloudCall for Zoho CRM.

The new release includes SMS features, such as; one-to-one messages, SMS broadcasts and templates and instant messaging features. Read More

A quick Conversation with… Steve Gray, Director, SG-retail

A quick Conversation with… Steve Gray, Director, SG-retail

By | Communications, Customer Experience, Management, Sales, Technology
As retail businesses start reopening across the world our recent podcast with Steve Grey becomes very timely. Steve Grey, FCMG expert, who’s been a leading innovator in customer loyalty, CRM data analytics and personalisation in the retail sector. Steve has worked with some of the biggest brands to help them in these areas and in this podcast, we really drill down into Steve’s expertise as he talks to us about his thoughts on all things retail and loyalty.  

Listen to the podcast now
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Art of Conversation Live podcast - Jon Bailey, CEO of ProCo

A quick conversation with… Jon Bailey, CEO, ProCo

By | Communications, Customer Experience, Management, Marketing, Productivity, Technology
In our next instalment of our Art of Conversation Live podcast we talk to Jon Bailey, CEO of ProCo. This conversation picks up on why print and direct mail marketing are a must for your brand, how the capability of these channels has evolved to become a partner to digital, and why the ROI on these channels might not be what you think 

Listen to the full podcast here 
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Art of Conversation LIVE - Episode 3

A quick conversation with… Joachim de Wild, CEO, Simfony

By | Communications, Customer Experience, Management, Productivity, Technology, Training
Our third Art of Conversation Live instalment focuses on all thing’s mobile connectivity, IoT, security and how to get past the learning curve, quicker, as we talk to Joachim de Wild, CEO of Simfony. 

5G and IoT were, until recently, buzzwords that have perhaps not triggered the kind of reactions we would normally expect from such innovative development. Joachim takes us through some real-life examples of how organisations are using advances in connectivity technology to evolve their own propositions… 

Listen to the full podcast here 
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A quick conversation with… Rick Faubert, Partner, True search

By | Communications, Customer Experience, Management, Marketing, Productivity
Our second Art of Conversation Live podcast gives us first-hand insight into the world of recruitment and staffing right now, as we talk to Rick Faubert, Partner at Retained Executive Search company, True Search.  

Through the art of conversation, Rick takes us through the journey that brought him to True Search, how developing his communication skills have enriched his experiences, how he’s adapted during the COVID-19 pandemic, right through to why he’s hopelessly addicted to U2.  

Listen to the full podcast here 
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4 tips for brand survival during COVID-19

By | Communications, Customer Experience, Marketing, Productivity, Technology
In our first Art of Conversation Live podcast our Marketing Director, James Marscheider, talks to Pete Hendrick, Managing Director of Octopus Group, a leading marketing and advertising agency. The conversation inevitably turns to the current landscape and how the COVID-19 pandemic is impacting the marketing industry and how brands can survive and get ready for recovery 

Listen to the full podcast here. 
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A quick conversation with… Pete Hendrick, Managing Director, Octopus Group

By | Communications, Customer Experience, Management, Productivity, Technology
In our first Art of Conversation Live podcast Marketing Services Director, James Marscheider, talks to Pete Hendrick, Managing Director of Octopus Group, a leading marketing and advertising agency. Through the art of conversation, this podcast will take you on a journey that will help you pivot your business and marketing strategy to the new world order, and beyond.

Listen to the full podcast here.
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Art of Conversation - Whitepaper Download

New Research Bridges the Gap in Customer Conversations 

By | Communications, Customer Experience, Marketing, Productivity, Sales, Technology
Businesses are in constant dialogue with their customers. The vast majority of this contact is remote, carried out by phone, online or via mobile apps. And the use of these channels to sell and provide customer service will only increase as businesses adapt and evolve during the COVID-19 pandemic to come out fighting the other side. 

With countless communication channels to choose from, it can be a minefield when conversing with customers and understanding what they want 

So, we asked them. 
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