This wish list will give you the tools you need to evaluate which system is right for your business. And to make things simple we’ll stick to only covering VoIP or cloud-based phone systems. Read More
As a business grows, it quickly becomes necessary to have one central place where all this information lives.
Your team will be slowed down without quick answers to important questions. Who are our customers? How do we get in touch with them? How do they interact with our content? What does our pipeline of new business look like?
Your prospects and customers feel the pain when your team isn’t on the same page. From their perspective, they have a relationship with one company, not a collection of different people and departments. Everyone on your team needs context about every customer’s needs, wants, and current state. That way, anyone can pick up the conversation when needed.
These are the problems that CRM systems are designed to solve.
Are you more likely to pick up a call if it’s from a local number?
Working from home comes with some perks. You enjoy a better work-life balance, don’t have to commute to the office and get to work in your pajamas. You can make your home office whatever you want it to be, and you can optimise it to maximise productivity. But, fancy ergonomic chairs, whiteboard calendars and desk organisers can only do so much. In order to really emulate the office experience at home, you need to ensure you have the tools to communicate and collaborate with your team effectively. That’s where CloudCall for Microsoft Teams comes in.
As a result of COVID-19, more teams have taken to working remotely and collaborating via software like Microsoft Teams. In fact, Teams reported astonishing growth from 20 million active users in 2019 to over 75 million in April 2020. And they recently released additional figures which show a record of 2.7 billion meeting minutes in one day. A 200% increase from 900 million in mid-March. Read More
You may be wondering, what exactly is call reporting? Well, simply put a Call Report is a set of data that’s collected from phone call records. Analyzing this data can uncover powerful insights into how your business is functioning and where progression can be made. With so many of us working remotely, it’s more essential than ever before to be able to keep track of activity levels. Read More
Everybody has conversations at work. No matter what job you do, the glue that holds the working day together is the interactions you have with colleagues and clients. Yet the art of conversation is very rarely the focus of training sessions. The good news is that anyone can become an expert at office conversation. All it takes is a bit of practice and focus on few key principles. Read More