Robyn Hunt, Author at CloudCall
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Robyn Hunt

woman using crm

What is CRM: The ultimate guide

By | Technology
For most businesses, their most valuable and important asset is their customers. In the early days at a lot of companies, the details about those customers — who they are, how they’ve interacted with your organization — are spread out in many different places. The CEO’s brain, a sales rep’s inbox, the accountant’s stack of invoices.

As a business grows, it quickly becomes necessary to have one central place where all this information lives.

Your team will be slowed down without quick answers to important questions. Who are our customers? How do we get in touch with them? How do they interact with our content? What does our pipeline of new business look like?

Your prospects and customers feel the pain when your team isn’t on the same page. From their perspective, they have a relationship with one company, not a collection of different people and departments. Everyone on your team needs context about every customer’s needs, wants, and current state. That way, anyone can pick up the conversation when needed.

These are the problems that CRM systems are designed to solve.

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women working in her home office

Optimise your home office with CloudCall for Microsoft Teams

By | Product, Remote Working

Working from home comes with some perks. You enjoy a better work-life balance, don’t have to commute to the office and get to work in your pajamas. You can make your home office whatever you want it to be, and you can optimise it to maximise productivity. But, fancy ergonomic chairs, whiteboard calendars and desk organisers can only do so much. In order to really emulate the office experience at home, you need to ensure you have the tools to communicate and collaborate with your team effectively. That’s where CloudCall for Microsoft Teams comes in.

As a result of COVID-19, more teams have taken to working remotely and collaborating via software like Microsoft Teams. In fact, Teams reported astonishing growth from 20 million active users in 2019 to over 75 million in April 2020. And they recently released additional figures which show a record of 2.7 billion meeting minutes in one day. A 200% increase from 900 million in mid-March. Read More