Communicating over the phone is the quickest and easiest way to provide good and effective customer service. It becomes much more powerful in urgent situations, when a customer needs support immediately. According to Google’s ‘Click…
The digital transformation has and continues to change the way in which we communicate with each other. We use a wide range of channels to have our conversations, each with its pros and cons. I’m…
Ask yourself: Would your sales team perform without any marketing collateral? As consumers the way we intake information has changed. People now crave visual stimulants. Marketing collateral provides sales teams with the ammunition they need to support their sales pitch and visualize…
Giving your teams the tools they need to improve conversations is crucial. Whether you are training a new employee for long-term success or upskilling a top performer, training tools such as whispering, call monitoring, call…
Most companies have an extraordinary amount of information about their customers, but are they really getting the most out of it? If customer information is not easily accessible, it will just sit and gather digital…
Leverage the mobile obsession and have more successful conversations with multichannel outreach.
The world of telecoms can be confusing at first. But no matter the size of your business, it’s important to equip yourself with some kind of business internet phone. But is it necessary to invest…
What is ghosting and what effect does it have on recruiting? Ghosting refers to going silent on someone – typically in a romantic relationship. As more technology enters professional relationships, this term no longer only…
Finding the perfect collaboration tool for your team can be a lengthy process. Luckily, collaboration software works as an all-in-one service to improve overall productivity. If you’re currently using multiple communication tools, you are probably experiencing…
Hey you, yeah you…. It’s time to talk about why YOUR business should switch from PBX to CTI, right now! Do you use a CRM system to manage information related to customers and prospects? Does…
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