Compiling a library of past calls can help with training, monitoring and compliance. You can boost productivity and use the data to set personalised goals for your team members. Recordings are automatically stored and easy to find. Best of all, listening back to important conversations before contacting a customer will not only increase your team members understanding of the situation, but also improves the customers experience. Read More
CloudCall in call consent for GDPR – easy regulatory compliance with every phone call…
Automatically view consent status for inbound and outbound calls, and record verbal consent when needed. View status reports for individuals or your full database in just a few clicks. Read More
This week we take a look at V-X. Hopefully it won’t be too VeXing… see what we did there?
This week we explore S-U, and we’re SUre you’re going to love it… Read More