CloudCall for LaborEdge; A match made in heaven - CloudCall

CloudCall for LaborEdge; A match made in heaven

By October 27, 2021News, Product
cloudcall for laboredge

Psst! We have some exciting news… we have a brand-new integration for LaborEdge and it’s available now. 

Here’s everything you need to know about CloudCall for LaborEdge and how it will supercharge your CRM. 

Our integration unlocks the power of your LaborEdge system, enabling you to make more calls with Click to Dial, send and store SMS, listen to Call Recordings from within LaborEdge and much more.  

How will the integration assist users? 

With CloudCall for LaborEdge, users will be able to: 

  • Increase productivity with streamlined processes 
  • Enhance conversations with innovative functionality 
  • Capture every interaction (and all-important data insights)
  • Reduce spend, as our integration will save you time and money 

So how does it work? 

Our integration for LaborEdge adds telephony functionality directly into the CRM. Our CTI features allow you to make calls directly from LaborEdge and offer a range of ways to enhance your communications. These features boost efficiency and productivity whilst providing your business with a 360° view of all communications with a contact. 

CloudCall CEO Simon Cleaver says: “We are very excited about our integration with LaborEdge. Our innovative functionality combined with the power of LaborEdge creates a powerhouse for medical staff. Users will be able to supercharge their communications like never before, with CloudCall for LaborEdge.” 

What are the key benefits of the integration? 

Increase productivity 

Our integration was built with you, the user, in mind. We designed it around usability and improving productivity, helping you to get the most out of LaborEdge. 

Reach contacts on more channels 

Combine phone calls with SMS to reach more of your contacts, on more channels. Through one-to-one and Broadcast SMS, you’ll boost your reach and response rates. 

Enhance conversations 

Our features allow you to immerse yourself in each conversation and provide the best possible customer service you can, every time. 

Capture every interaction 

Every interaction you have with a contact is captured and saved within your LaborEdge CRM. Colleagues can quickly and easily access call history of any contact with the CRM. 

Reduce spend 

Whilst investing in new software can seem counter-intuitive to reducing your business’s costs, smarter spending will help your business in the long-term. 

What features will improve workflows for LaborEdge users? 

There are tonnes of features which will save you time in your work life. Here’s some of our favourites: 

Click to Dial 

Simply click on a contact’s phone number within LaborEdge (or anywhere on your browser for that matter) to give them a call. Click to Dial saves you time, energy from manually inputting each number and removes the risk of calling a wrong number. 

Voicemail options 

There are different voicemail options which do super-cool things such as let you pre-record voicemail messages and leave them with a click of a button. This not only maximises your productivity, but ensures you always sound professional (and don’t have to strain by reading out the same script over and over!). 

Inbound Screen Pops 

When a contact gives you a call, CloudCall for LaborEdge users will get an on-screen notification with a link to that caller’s record within LaborEdge. This provides users with all the information they need from a contact almost instantly, allowing you to personalise your communications.  

SMS and Broadcast SMS 

It can be beneficial to send out text messages to update candidates, contact clients or to send out bulk messages to a list of people. Our solution provides a seamless and easy way to contact your database and syncs this back into each contact’s activity history within LaborEdge.  

Power Dialler 

Power Dialler software automates the process of outbound calling, by dialling numbers from a prepared list. Gone are the days of manually typing in 10’s or even 100’s of phone numbers a day; our diallers will save you and your team lots of time.  

Call Recording 

Create a library of Call Recordings to help resolve customer issues, monitor performance and teach a best practice approach to new hires. It’s also great to let you fully be within each call, without having to focus on taking notes. P.S., it’s good for GDPR compliance by providing a clear audit trail of consent.  

Want to know more? 

We thought you might. You can find out more information about the integration here, or you can book in for a demo with a friendly member of the CloudCall team here 

Charlie Driver

About Charlie Driver

Charlie is our Content Marketing Associate, based at our Head Office in the UK. He helps to write and create a range of content for our website and blog. In his spare time Charlie is passionate about music, films and travel.

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