CloudCall Jargon Buster: The ABCs of CTI - CloudCall

CloudCall Jargon Buster: The ABCs of CTI

Do you know your CRMs from your CLIs? Maybe you need to touch up on your telephony vocabulary? We’re here to take you through the ABCs of CTI (that’s Computer Telephony Integration for any beginners out there).

We understand that researching CTI can be a daunting task, especially if you don’t know what all the terms mean. There are many technical phrases within the industry, that a simple Google search can easily turn into an obstacle course of acronyms!

Here at CloudCall, we want to help make your search for the right telephony solution, easier. That’s why we’ve created this jargon buster, to help you better understand CTI and the benefits that it provides.

But have no fear, our A-Z Jargon Buster does exactly what it says on the tin. It breaks down the technical terms you may come across within the technology sector that you may not have heard of or understand.

We go through the alphabet, walking you through each letter and listing terms or phrases you may encounter, along with their definitions.

Top tip: Save it into your browser bookmarks so that you’ll always have our useful tool on hand if you forget a word or phrase.

So without further ado, please take a look at our complete A-Z Jargon Buster. You can thank us later.

For more information about what CloudCall can do for your business, take a look at our features.

Charlie Driver

About Charlie Driver

Charlie is our Content Marketing Associate, based at our Head Office in the UK. He helps to write and create a range of content for our website and blog. In his spare time Charlie is passionate about music, films and travel.