Contact centres: 5 tips to improve efficiency - CloudCall

Contact centres: 5 tips to improve efficiency

Here at CloudCall we want to make your working day easier and more efficient. Take a look at how we can help your contact centre teams fly through calls and have those important conversations, without having to deal with annoying manual processes.

  1. Resolve customer issues by routing people to the right call groups with automatic call distribution.
  2. Never lose a conversation and help resolve potential disputes with Call Recording.
  3. Keep up to date with your team’s activities with the Supervisor Panel.
  4. Team member struggling on a call? Step in and save the day with Monitor, Whisper, Barge.
  5. Be prepared for any call by having customer info at hand with Screen Pops.

Find out how CloudCall can help you manage, mentor and train your agents, no matter where you are, by requesting a call back.

Nicole Dopson

About Nicole Dopson

Nicole is the Content Marketing Specialist based at the CloudCall UK headquarters. She is passionate about creating content that informs and inspires. Outside of the office Nicole enjoys walking her dog and curling up with a good book.