Here at CloudCall we want to make your working day easier and more efficient. Take a look at how we can help your contact centre teams fly through calls and have those important conversations, without having to deal with annoying manual processes.
Resolve customer issues by routing people to the right call groups with automatic call distribution.
- Never lose a conversation and help resolve potential disputes with Call Recording.
- Keep up to date with your team’s activities with the Supervisor Panel.
- Team member struggling on a call? Step in and save the day with Monitor, Whisper, Barge.
- Be prepared for any call by having customer info at hand with Screen Pops.