Data capture is important for your business. Period. But why? Because when a recruiter leaves your business, you don’t want them to take their contacts with them to the competition! So, you need to make sure they are storing candidate information within your Applicant Tracking System (ATS) or Customer Relationship Manager (CRM). This will allow you to continue to nurture candidates even if a recruiter leaves.
Data capture also makes onboarding an easier process. Onboarding a new hire and helping them ramp up quickly allows them to reach full productivity, faster. For example, having a database of call recordings available to teach a new hire best practices can reduce their training time significantly. This also helps them to build new relationships based on the conversations that happened before they started.
The more data you capture, the more valuable your ATS/CRM will be, especially if your company is acquired or if you move on to other opportunities. And instead of having sticky notes everywhere, you can have an integrated system that will easily sync recruiter notes directly into your ATS/CRM.
And that’s not all…
Here are 3 reasons recruiters care about the data capture:
1. Enhance the candidate experience
Having more data available on specific candidates makes their individual experiences better. How? Being able to reference information from previous conversations shows your candidates that you are listening to them. You can build better rapport with data from previous conversations. As a result, better conversations lead to more personalized interactions. And a better candidate experience means higher retention.
2. Reduce Liability
Every interaction that occurs between candidates and recruiters is a reflection of your company. By keeping conversation data on the record, you are able to prevent disputes. For example, it is important to log and record your calls, within legal regulations, especially if matters regarding recorded subjects are disputed. To avoid the ‘he said, she said’, make sure that conversations and interactions are recorded as often as possible.
3. Get ready for the future (yes, it means AI)
In the future, Artificial Intelligence (AI) will have a major impact on the recruitment industry, specifically for the storage and analysis of data. However, the relationships your teams are building cannot be replaced.
AI bases intelligence on what it already knows, so the more data that is fed into the system, the more it can output. This is a good reason to make sure that your system has as much accurate, up-to-date data as possible. And beyond the anticipation of AI, data can be used to provide valuable insights that help managers manage better and sellers sell more.
Capture your conversations and gain insights from your data with integrated communications solutions from CloudCall.
