This holiday season, flexible working is going to be more important than ever. After the restricted festive season of 2020 due to the COVID-19 pandemic, it is predicted that more people will be traveling to visit family across the country. And end of year celebrations are going to be bigger than anything we’ve seen before. All of this is likely prevent at least some of your workers from being able to get to the office. And if you’re letting your teams take their work home with them, it’s important that they have the tools to be able to work effectively.
Working remotely shouldn’t mean giving up management visibility, or quality of work. If the last year has taught us anything, it’s that remote working is a powerful tool if implemented correctly.
Successfully implement flexible working for the holiday season with these tips
Go mobile with a CRM telephony integration
Your employees probably won’t be bringing home their desk phones. So, make sure they have everything they need to stay connected via their CRM. A telephony integration, for example, might include a softphone, allowing them to make and store calls directly from their CRM. No need for a physical phone, just your laptop (or mobile if there is an app available), and an internet connection.
While you might not be able to filter out those annoying questions from the distant relatives staying with you for the holidays, you can filter out digital distractions. If you are concerned about the distractions your remote teams might face, suggest tools for them such as Cold Turkey, which blocks and limits digital distractions such as Facebook. They’ll thank you later.
Access anything, anywhere
Make sure that your teams can access their work contacts easily. Your recruiters can access their CRM from their laptops, so why not their phones? Keep your valuable information connected to your CRM and your company, enabling your teams to access the best candidates with their work phone, no matter where they are.
Employees working from home during the holidays need certain tools to be productive. More importantly, those tools should sync together for maximum efficiency. This is another reason to consider implementing a CRM telephony integration (or Computer Telephony Integration) that improves your remote workflows. Computer Telephony Integration (CTI) is technology that allows computers to interact with a phone system. By having a successful CTI solution, you can improve remote performance with measurable KPIs relating to call records.