The future of work: working from anywhere part II - CloudCall

The future of work: working from anywhere part II

By November 24, 2021Remote Working
male on phone working from anywhere

You’ve probably noticed: the world of work has changed a lot recently. And working from anywhere has kind of become the new normal.

We recently did a deep dive into the future of work and where it may lead. We spoke to people from around CloudCall, as well as the wider technology industry, to ask how a remote world and the rise of automation, will affect people’s work lives.

If you missed it, take a look at part one of ‘The future of work: working from anywhere’, here.

What do the experts think?

We sat down for a chat with CloudCall Chief Product Officer, Diogo Coutinho, to hear his thoughts on the future of work, from the perspective of someone who creates and develops tools to help people work remotely for a living.

How does CloudCall help our users that are working from anywhere?

“We created our mobile app for people to be able to work on-the-go. For an estate agent, for example, you’re constantly moving from a flat, to a house, to another property.

You need to be able to manage your calls and messages whilst away from the office.

Whilst you’re making those calls and sending those messages, with a telephony integration, you have the confidence that those records are being synced back into the CRM. Then people back in the office know what is going on, as everything is saved back into the CRM that everyone has access to.”

What does the future of the workplace look like to you?

“Whilst we’re very dependent on people’s skillsets or their specific roles, I think for most of us in the tech industry, the office will become a destination. Somewhere to come to collaborate, to do creative work, to feed from each other’s ideas.

The office won’t be a place to go to and sit with your headphones on and make calls all day, as it’s much more comfortable for people to be doing that at home.

I see offices being more like collaborative spaces, which will pose a challenge to businesses who still haven’t adapted to that design, or even interior design. We need more standing up spaces, lounge spaces and less monitors on sit down desks.”

How do you think hybrid working can benefit a business?

“A business that adopts a flexible arrangement can maximize the potential of their employees. Every business will have employees who will perform much better when working from home doing focused work, without the distractions of the office.

The less distractions there are, the better the quality of work that they will be producing. For others it can be the opposite, some people need to feed from each other’s creativity in order to produce high quality work or need to have various discussions to get to a conclusion.

Flexible working allows people to do their best work. Whether it’s focusing at home or collaborating in an office; giving employees the freedom to work how they want will only benefit the standard of work being produced.

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The playing field has become levelled. People who are better suited to creating their best work at home were not able to, due to the constraints of being in an office five days a week. The pandemic flipped that on its head, as people who work best collaboratively were not able to do so. It’s only now that we are able to get the best of both worlds, to maximize performance across the board.”

How will the acceleration and automation of AI affect the future of work?

“People will spend less time on repetitive and mundane tasks. People will be able to use their time focusing on other areas or tasks, doing more creative work using more cognitive processes rather than manual processes.

More than anything, the rise of AI will add more value to human work, the creative side that automation will struggle to recreate.

Some people may think that more technology will lead to people losing their jobs, whereas technology creates new roles. Think of a Social Media Manager for instance, this is a role that didn’t exist 20 years ago. It exists because of new tech.

Automation and AI will also create jobs that don’t exist today, to support that new technology. Whether that is going to balance up or not, we’ll have to see.”

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We spoke to Lisa Jones, Director & Founder at Barclay Jones, on her thoughts about the future of work. She said:

“To thrive in the current world of work, recruiters need to look at training and systems, which will enable their teams to be more effective and deliver results. A third of recruiters quit their role due to a lack of training.”

“Remote or hybrid working can ensure that you provide the right support, training and get the best out of your teams in the current market.”

“Hybrid working can help you ensure you provide support and get the best out of your teams, especially in this new world we find ourselves in. But hybrid is not just about WFH – it’s reinvigorating the processes and humans to deliver best practice.”

How can my team thrive in a hybrid workplace?

We don’t have all the answers in the world, but we can definitely help you with this one. Get in contact with us, so we can tell you how CloudCall can help your business with successfully working from anywhere.

Charlie Driver

About Charlie Driver

Charlie is our Content Marketing Associate, based at our Head Office in the UK. He helps to write and create a range of content for our website and blog. In his spare time Charlie is passionate about music, films and travel.

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