Let’s be honest – how often do you answer calls from unknown numbers?
With cold callers competing for our attention, it’s no surprise that 67% of customers don’t pick up if they don’t know who’s calling. For companies that rely on phone calls, this presents a problem. Especially considering that 51% of businesses say calls are the method most likely to get a customer’s attention and 47% report that it gets the best response rate.
So how do you get your customers on the phone? Take a look at our short video to find out:
Before a call, why not send an SMS or email to initiate the conversation.
You’re more likely to be able to find out their availability and they’re more likely to answer.
Phone calls are the quickest way to communicate…
Ensure pick-ups through using a combination of calls and messaging.
Discover how to get the most out of your conversations with customers in our new eBook, ‘Keep your customers happy: the power of combining data & communication’.
