Blog - Page 2 of 38 - CloudCall
man using natural language processing technology on phone

Natural Language Processing (NLP) in Recruitment

By | Recruitment, Technology

In my previous article I covered some of the interesting Artificial Intelligence trends I see currently in the recruitment market.

I’d like to dive a little deeper into one of these areas that’s come to the fore recently as we at CloudCall look to extend our offering and provide improved insights for our customers. In this article I’ll examine ways in which natural language processing (NLP) techniques can be used to reveal interesting information. This information may be embedded in your systems but isn’t immediately apparent or relevant. It’s all about understanding your customer’s voice and allowing you to better tailor your solution to meet their needs.

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phone system recruiter phone systems

Are phone systems holding recruiters back?

By | Technology
Recently CloudCall Senior Sales Director Neville James joined UK Recruiter, as part of their Recruitment Smarts Live webinar series. Neville chatted with Louise Triance, Managing Director at UK Recruiter, about the topic ‘why your phone system is holding you back’.

Don’t worry if you missed out. We have broken down the chat, question by question below, especially for you! Aren’t we nice?

Let’s get into it.. Read More

woman communicating on laptop in coffee shop

Why poor communication is holding your business back

By | Communications
It’s a fact: poor communication holds businesses back.

How productively your business runs, relies on how well your teams can communicate and collaborate by collecting and using data. Sounds simple, right?

If your business loses focus on seamless communication; it’s not only performance which could plummet, but customer experience too.

52% of businesses rank increasing collaboration amongst teams as a priority.

Does yours?

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Why CloudCall is the perfect solution for call centres

By | Product
We want you to get the most out of your conversations, quickly and efficiently. Perhaps the easiest way to do this is to integrate your phone system with your CRM. This  allows you to do much more than just call a customer or log a complaint. An integrated phone system comes with loads of great features, which can help your call centre teams to boost customer satisfaction levels. Read More