Call recording

Pop calls on autopilot

Provide your team with the right tools so they stay focussed on chats, without having to rush and scribble illegible notes. As each and every call they make is linked directly to the relevant CRM contact record, you don’t have to access multiple systems to listen back.

What is Call Recording?

Call recording is a feature that allows users to record phone conversations and store them for later playback or analysis. It is an essential tool for organizations looking to improve their customer service, as it enables them to capture and analyze customer interactions, which can be used to enhance training processes, improve customer satisfaction, and boost sales.

3..2..1.. recording!

From regulatory compliance to quality assurance, the value of call recordings is clear. With CloudCall, call recordings are captured at the edge to ensure your team captures the information they need first time, every time.

Kiss goodbye to pen and paper

Your team can use Call Recording to keep track of all conversations. Listening back for forgotten details of a conversation, you’re monitoring your team’s productivity or want to refer to a call for compliance, Call Recording is a must.

Keep customers happy

When your team’s calls are recorded, they’re able to forget about taking notes and can immerse themselves in chats and engage with contacts, leading to better relationships. They can use the time they’ve saved on note taking to complete other tasks or make more calls!

Welcome to the call library

Recording all calls provides you with an invaluable library of past conversations. Search, source and select any call to play it back, and find examples of good practice to help train new starters or set personalised KPI’s for your agents.

Focus on the here and now

Don’t worry about scribbling notes and trying to remember if they said ‘Tuesday’ or ‘Thursday’. Your calls are automatically recorded and stored in your CRM, for you to listen back to, whenever you need.

Build better relationships

Focus your time and energy on the task at hand – the call you’re on. Provide quality customer service and create rapport with your customers, it will help you to close more deals.

On the go

Usually make calls from your mobile? With the CloudCall app we’ve got you covered, your calls are recorded and saved the same as if you’re sat at your desk.

How does Call Recording help my worklife?

Meet Margot*

NEVER LATE FOR THE PARTY

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“We’re able to skip the long-winded process of frantically writing notes down, and then trying to decipher them later, all whilst trying to have a conversation. This helps us to focus on providing excellent service, and we can get the details we need from the recording afterwards.”

Meet Jerry*

AMPLIFY THE TIME SAVINGS

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“Call Recording is an important one for our business. It helps us save a lot of time, which therefore saves us money. “

Margot and Jerry aren’t real but there’s 1000s of similar people out there just like them. And maybe you’re one of them. Maybe your team isn’t performing how you’d like them to perform. Maybe business goals aren’t being achieved. Or maybe you’re an agent wondering how you could make your work-life easier – more successful. If you are any of these – give us a call today and see how an integrated telephone could help.

More about Call Recording

One of the primary benefits of call recording is that it can be used to improve training processes. By recording customer interactions, organizations can gain insight into how their employees handle customer inquiries, complaints, and feedback. This data can be used to identify areas where employees need additional training, and to develop training programs that address these gaps. Studies have shown that call recording can increase employee performance by up to 23% through training improvements alone.

In addition to improving training processes, call recording can also be used to improve customer satisfaction. By analyzing customer interactions, organizations can gain valuable insights into customer needs, preferences, and pain points, which can be used to develop targeted marketing campaigns, improve product development, and enhance customer service. According to a study by Forbes, companies that prioritize customer experience are 60% more profitable than companies that do not.

Call recording can also be used to increase sales, as it enables organizations to analyze customer interactions to identify upsell and cross-sell opportunities. By analyzing customer interactions, organizations can gain insight into customer needs and preferences, which can be used to develop targeted sales strategies. According to a study by Aberdeen Group, companies that use call recording to analyze customer interactions experience a 16% increase in sales conversion rates.

Furthermore, call recording can be used to resolve disputes and prevent fraud. By recording customer interactions, organizations can provide evidence of conversations, which can be used to resolve disputes between customers and employees. Additionally, call recording can be used to prevent fraudulent activity, such as identity theft and financial scams. According to a study by Pindrop, the average cost of fraud for enterprises is $5.1 million per year, and call recording can help prevent a significant portion of these losses.

Finally, call recording can be used to ensure compliance with legal and regulatory requirements. Many industries, such as healthcare, finance, and legal, have strict regulations governing the handling of customer data and interactions. By recording customer interactions, organizations can ensure compliance with these regulations and avoid costly fines and penalties. According to a study by Thomson Reuters, the average cost of non-compliance for enterprises is $14.8 million per year.

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