According to the Office for National Statistics, job vacancies hit 1.1 million between July and September 2021, the highest since records began in 2001.
How productively your business runs, relies on how well your teams can communicate and collaborate by collecting and using data. Sounds simple, right?
If your business loses focus on seamless communication; it’s not only performance which could plummet, but customer experience too.
52% of businesses rank increasing collaboration amongst teams as a priority.
A Computer Telephony Integration (CTI) allows this to be done automatically, storing all your valuable data back into your CRM system.
Take a look at 5 (of the many) benefits that CloudCall can offer your teams:
A business’s productivity relies on how well its team members can collaborate, both internally and externally.
What we’re basically saying is, fail to make use of communication tools and processes at your peril! It’s not only performance and efficiency that will plummet, but customer experience could too.
CloudCall’s Senior Sales Director, Neville James, recently took part in a pre-event chat show for the Recruitment Technology Showcase Event, which is taking place on June 17th.
The Live Chat Show was hosted by Louise Triance, UK Recruiter and Christina Robinson, Green Umbrella Marketing, Steve Barnhurst, Volcanic both joined Neville on the panel to discuss the topic ‘What your recruitment business needs to look like to thrive’. Read More
But how can you make sure your team is giving out the correct information to customers? And how to you know if inbound calls are being answered quickly enough?
Manual monitoring or asking your team to self-assess performance is inefficient. An easier way to ensure your Customer Service Team are performing productively, is to invest in a CRM integration.
Perhaps the greatest improvement a CRM system can provide is a massive increase in the quality and quantity of data that can be captured. Even better? All data is easily and quickly accessible.
But… are you using YOUR CRM to its full potential?