IVR stands for Interactive Voice Response and is that automated menu you reach in a call that says ‘For our opening ours, press 1, for customer service, please press 2’ and so on… Read More
Well, what a year that was! Here we are, January 2021, still connecting with colleagues and clients on video calls, asking if they can hear us or telling us we’re on mute. If I’d have given my 2020 predictions a year ago, I don’t think a lot of them would come close to how it actually panned out.
Microsoft Teams is one of the most popular business products offering internal communications, document sharing and collaboration tools. With many of us now working remotely, these features allow colleagues to work together by staying connected as if everyone was working in the office together. Teams is quickly becoming an essential part of work life for people around the world.
CloudCall’s integration with Microsoft Teams, provides additional functionality to the platform, allowing users to search their CRM systems contacts and make calls from directly within Microsoft Teams. All calls take place within your CRM system, so all our great features are still available for you to use.
With any new platform or integration, it may take some getting used to. We’re sharing some handy tips to get the most out of the platform so you can become a savvy user in no time!
This week we take a look at V-X. Hopefully it won’t be too VeXing… see what we did there?
This week we explore S-U, and we’re SUre you’re going to love it… Read More
Microsoft Teams is quickly becoming one of the most widely used business products, offering internal communications, document sharing and collaboration tools. The increase in popularity is partly due to the onset of the COVID-19 pandemic forcing businesses to close their offices and transition to remote work. It’s when working from home that digital collaboration tools are essential to keep operations running smoothly. Read More
As a business grows, it quickly becomes necessary to have one central place where all this information lives.
Your team will be slowed down without quick answers to important questions. Who are our customers? How do we get in touch with them? How do they interact with our content? What does our pipeline of new business look like?
Your prospects and customers feel the pain when your team isn’t on the same page. From their perspective, they have a relationship with one company, not a collection of different people and departments. Everyone on your team needs context about every customer’s needs, wants, and current state. That way, anyone can pick up the conversation when needed.
These are the problems that CRM systems are designed to solve.