Interactive Voice Response (IVR) is the automated menu you reach when you call a business, that often says things like, ‘Press 1 for customer service, please press 2 for sales’ and so on… But how can it transform your customers’ experience? Read More
This means the best way to reach your customers is by taking the time to understand your customers’ needs and how they wish to be contacted. By evaluating your customers communication preferences, you will be able to considerably reduce the number of customers becoming frustrated. Take a look at some of the stats: Read More
Effortlessly transform the way you work and how you connect with your customers, enhance your businesses customer service and streamline processes with this handy feature. Inbound Screen Pops prepare team members for the incoming call, helping them to build a natural rapport with your customers.
Take a look at some of the benefits of Inbound Screen Pops in our infographic below. Read More