Customer Satisfaction Archives - CloudCall
Tag

Customer Satisfaction Archives - CloudCall

woman working to reduce call queues

Reduce call queues and delight customers with CloudCall

By | Customer Experience
Providing quality customer service is one of the biggest targets for a call center team. And call queues can have a big impact on call centre resources and customer satisfaction levels. That’s why reducing queue times is consistently the number one priority for call centers year-round. In fact, nine out of ten businesses we spoke to see this a significant priority. So, if you want your customers to be satisfied, you need to reduce call queues in your call centres. Simple!

Read More

The right channel at the right time

By | Communications, Customer Experience
When it comes to communication it’s not ‘one size fits all’.

This means the best way to reach your customers is by taking the time to understand your customers’ needs and how they wish to be contacted. By evaluating your customers communication preferences, you will be able to considerably reduce the number of customers becoming frustrated. Take a look at some of the stats: Read More

Benefits of Inbound Screen Pops

By | Customer Experience, Productivity, Technology
Nobody likes having to repeat themselves again and again, each time they call a company. So, what can you do to avoid it? Allow us to offer a simple, but brilliant solution… Inbound Screen Pops!

Effortlessly transform the way you work and how you connect with your customers, enhance your businesses customer service and streamline processes with this handy feature. Inbound Screen Pops prepare team members for the incoming call, helping them to build a natural rapport with your customers.

Take a look at some of the benefits of Inbound Screen Pops in our infographic below. Read More