Customer Service Archives - CloudCall
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Customer Service Archives - CloudCall

male using crm integrations for customer service

CRM integrations for customer service: The ultimate guide

By | Customer Service, Product
Great customer service is critical to your business’s success.  If you’re lacking high quality customer service, then your customers won’t want to provide repeat business, refer their friends, or give good reviews.

But how can you make sure your team is giving out the correct information to customers? And how to you know if inbound calls are being answered quickly enough?

Manual monitoring or asking your team to self-assess performance is inefficient. An easier way to ensure your Customer Service Team are performing productively, is to invest in a CRM integration.

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The Best of CloudCall – Picked By Our Customers

By | Communications, Product, Technology
It’s a new year and we wanted to take a look back at what our customers had to say about us and our platform. We’ve had some amazing feedback and just had to share it with you! Looking through our customer stories we discovered what mattered most to our valued customers. From having the ability to work from anywhere to saving money.

So, take a look at the best of CloudCall – handpicked by our customers. Read More