Customer Archives - CloudCall
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Customer Archives - CloudCall

How to Build a Super Support Team

By | Customer Experience

The support function is an important aspect of any business. They are responsible for the customer’s experience, post-sale. They are here to help resolve issues and answer queries, to provide a high quality of service which ensures that their customers’ opinions of the products or services that they purchased and their opinions about the company itself, do not change in the long term.

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sales team selling to referrals

Do’s and don’ts of selling to referrals

By | Sales
We all know that referrals are a great way to sell. Despite the varying statistics on the conversion rate of referral sales, it’s generally agreed that they convert somewhere around 50%. This is much more successful than cold calling.

Unfortunately though, too many salespeople don’t ask for referrals or squander the referrals they get. So, we’ve put together a list of tried and tested do’s and don’ts for selling to referrals.

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