sales Archives - Page 2 of 5 - CloudCall
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sales Archives - Page 2 of 5 - CloudCall

Boost reach and response rates with Broadcast SMS in Salesforce

By | Communications, Product, Sales, Technology

Ta-da! We’ve got a brand-new feature to add to our list for CloudCall for Salesforce users. Welcome to Broadcast Messaging.

With CloudCall Broadcast SMS for Salesforce, users will be able to contact multiple people at once, by sending each a tailored text message.

All messages sent and received will be captured and saved in the contact’s activity history within Salesforce. Read More

What is local presence?

By | Communications, Product, Recruitment, Sales
Essentially, local presence is a clever little feature that allows users to make calls using a local phone number. Using local presence can boost the number of calls picked up by customers, clients and candidates as familiar-looking numbers are more likely to be answered. 

Take a look at our short video on local presence below: Read More

A Quick conversation with Simon Brennan, VP Sales Europe, Engage Hub

By | Communications, Management, Sales

Engage Hub has provided innovative customer engagement solutions to its clients for over 30 years. Their ever-evolving services make them a valued asset to some of the world’s most successful brands across the financial services, utilities, telecoms, retail and logistics sectors.

In this podcast Simon Brennan, VP Sales Europe, discusses solutions Engage Hub have rolled out for their retail clients during the pandemic. As well as what they have been doing across sectors including banking, finance, to help brands innovate and dramatically improve customer service & engagement. Read More

Infographic – Customers preferences for outbound contact

By | Communications, Customer Experience, Productivity, Sales
In our rapidly changing world, leveraging technology and its many uses can help create a more efficient workplace while keeping customers engaged. When planning to reach out to a contact or client it is important to know their preferences, creating a collaborative environment. As part of our Art of Conversation report we gathered the below statistics to help you better understand what customers want and need. The more you know your customer the better you can cater to their needs.
Read More