SME Archives - CloudCall

SME Archives - CloudCall

How Can Your Business Maintain Customer Satisfaction As It Grows?

By | Communications, Customer Experience, Productivity

As a business, you know that it’s essential to communicate with your customers through a variety of channels; through phone, email, website form requests and social media. But even with these various channels, 46% of customers still prefer to communicate via the telephone, according to a report conducted by Vodafone. With this in mind, how can you ensure that you are doing enough to meet your customers’ needs when they contact your business?

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