Strategy Archives - CloudCall
Tag

Strategy Archives - CloudCall

A quick conversation with… Pete Hendrick, Managing Director, Octopus Group

By | Communications, Customer Experience, Management, Productivity, Technology
In our first Art of Conversation Live podcast Marketing Services Director, James Marscheider, talks to Pete Hendrick, Managing Director of Octopus Group, a leading marketing and advertising agency. Through the art of conversation, this podcast will take you on a journey that will help you pivot your business and marketing strategy to the new world order, and beyond.

Listen to the full podcast here.
Read More

How to Measure Sales Performance With CloudCall Dashboards

By | Management, Productivity, Recruitment, Sales, Technology

To get the most out of your sales team and drive them towards achieving improved results you will need to measure their performance. Sales management dashboards have long been the go-to for monitoring high-level performance. They allow you to filter down data, highlighting only the key elements that provide valuable insight into a team’s success.  Read More

Recruitment Strategies: Broaden Outreach to Passive Candidates

By | Candidate Experience, Recruitment, Training

Passive candidates, unlike active candidates, are typically less responsive because they are not actively looking for a job or career change.   

For recruiters, this means that top ‘passive’ talent is even harder to reach, which is especially challenging with unemployment at its lowest rate in years. Passive candidates are not always looking to make a change. But sometimes they are open to new (and better) opportunities that align with their skills and offer greater compensation or attractive benefits.

How can recruiters improve outreach to the most talented people?  

These three key methods cut through the noise that passive candidates receive from recruiters:   Read More

5 Training Must-Haves for Driving User Adoption

By | Training

Last week, we shared tips on how you can help users to love your software by boosting user adoption. Today, we discuss the role that user training plays in driving the process of user adoption. A 2010 study by Oracle revealed that even then approximately 44% of employees found that insufficient training was a barrier to adopting new workplace technologies. Training is, therefore, a critical factor in the success of software utilization and user adoption.

Read More

Automation for Voicemail – Save Time and Make More Connected Calls

By | Communications, Sales

Leaving an effective voicemail for a prospect isn’t always as simple as it seems. Last week, we shared hints and tips on how you can leave clearer and more concise voicemails, each and every time. However, in order to enhance this process further – can automation help to improve the voicemails that you leave, giving you and your teams more time to make more calls? You can with our voicemail drop feature.

Read More

The Perfect CRM – Our Thanksgiving Recipe

By | Productivity, Technology

Technology has heavily influenced sales and marketing strategy. We have come a long way from the days of using spreadsheets, Filofax and fax machines, and even phones, as part of the sales process. These days, it’s all about using one, single technology solution that covers all key business activities. There are a number of software tools or platforms available for boosting a business’s productivity.

Read More

Phone – The Most Important Customer Service Channel?

By | Communications, Customer Experience

With over 3 billion internet users in the world (and growing), it is essential that businesses can effectively manage their communications with the people that are speaking to them and vice versa. However, with so many channels to choose from, particularly with the growth of social media – how can businesses make sure that they are offering the right communication channels to their customers and prospects and how do they manage these channels and interactions?

Read More