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We recently did a deep dive into the future of work and where it may lead. We spoke to people from around CloudCall, as well as the wider technology industry, to ask how a remote world and the rise of automation, will affect people’s work lives.
In my previous article I covered some of the interesting Artificial Intelligence trends I see currently in the recruitment market.
I’d like to dive a little deeper into one of these areas that’s come to the fore recently as we at CloudCall look to extend our offering and provide improved insights for our customers. In this article I’ll examine ways in which natural language processing (NLP) techniques can be used to reveal interesting information. This information may be embedded in your systems but isn’t immediately apparent or relevant. It’s all about understanding your customer’s voice and allowing you to better tailor your solution to meet their needs.