So, you want to know how to save time and money? Read More
Effortlessly transform the way you work and how you connect with your customers, enhance your businesses customer service and streamline processes with this handy feature. Inbound Screen Pops prepare team members for the incoming call, helping them to build a natural rapport with your customers.
Take a look at some of the benefits of Inbound Screen Pops in our infographic below. Read More
Microsoft Teams is one of the most popular business products offering internal communications, document sharing and collaboration tools. With many of us now working remotely, these features allow colleagues to work together by staying connected as if everyone was working in the office together. Teams is quickly becoming an essential part of work life for people around the world.
CloudCall’s integration with Microsoft Teams, provides additional functionality to the platform, allowing users to search their CRM systems contacts and make calls from directly within Microsoft Teams. All calls take place within your CRM system, so all our great features are still available for you to use.
With any new platform or integration, it may take some getting used to. We’re sharing some handy tips to get the most out of the platform so you can become a savvy user in no time!
To get the most out of your sales team and drive them towards achieving improved results you will need to measure their performance. Sales management dashboards have long been the go-to for monitoring high-level performance. They allow you to filter down data, highlighting only the key elements that provide valuable insight into a team’s success. Read More
CTI (Computer Telephony Integration) allows computers to interact with a phone system, moving control of the telephony platform to a computerized environment. There are a whole host of benefits for successful CTI adoption for businesses and users alike. CTI often takes advantage of cloud technology as opposed to a more traditional hardware approach such as an on-premise PBX. One of the biggest advantages is that it brings together CRM and communications data.
Here are 3 benefits CTI can bring to your business, ASAP: Read More
Measuring sales performance helps you improve the efficiency of your sales team. With your sales team consistently performing better, your business can generate more revenue and continue to grow. Last week we shared tips on how you can use computer telephony integration (CTI) like CloudCall, along with your CRM, to improve sales management and enhance your team performance. We showed you an example of how we use Salesforce custom fields and dashboards to monitor team calling activity. This week, we share some practical examples – using CloudCall Dashboards to track team performance and to demonstrate the importance of observing your team’s calling activities in more detail.
You are hitting your targets and closing more deals than ever but for a winning sales team, this is just not enough. It’s also important to consistently monitor sales performance so that you can spot issues, improve processes, and always keep your sales strategy and goals aligned. To be able to do this, you will need to analyze your team communications and see what high performing team members are doing differently and why some team members need additional support and training.
Do you use a CRM system to manage information related to customers and prospects? Does your sales team use the phone extensively to connect to prospects while storing data in CRM? Is your customer services team optimised to handle a large amount of inbound calls? If you answered yes to at least two of those questions, it may be time to consider a switch from a traditional business phone system (PBX) to computer telephony integration (CTI).
Last week, we shared tips on how you can help users to love your software by boosting user adoption. Today, we discuss the role that user training plays in driving the process of user adoption. A 2010 study by Oracle revealed that even then approximately 44% of employees found that insufficient training was a barrier to adopting new workplace technologies. Training is, therefore, a critical factor in the success of software utilization and user adoption.