The right channel at the right time - CloudCall

The right channel at the right time

When it comes to communication it’s not ‘one size fits all’.

This means the best way to reach your customers is by taking the time to understand your customers’ needs and how they wish to be contacted. By evaluating your customers communication preferences, you will be able to considerably reduce the number of customers becoming frustrated. Take a look at some of the stats:

Customers don’t want a single channel of communication. In fact:

  • 56% of customers believe that picking up the phone is the fastest way to contact you.
  • 41% want missed calls to be followed up with a message they can respond to.
  • 35% send an email, only to follow up straight away via another channel.

So clearly one channel of communications isn’t enough…

Take a look at our latest eGuide, ‘Keep your customers happy: the power of combining data & communication’ to find out more.

Why not request a call back from our helpful team to discuss your communication options?

Joe Phipps

About Joe Phipps

Joe is our Digital Content Specialist, based at our Leicester Office in the UK. He heads up and creates our video based content and the odd blog or two. In his spare time Joe enjoys cycling, collecting records, and his cat Dot.