Transform your customers' experience with IVR - CloudCall

Transform your customers’ experience with IVR

You may have heard of it, but what exactly is IVR?

Interactive Voice Response (IVR) is the automated menu you reach when you call a business, that often says things like, ‘Press 1 for customer service, please press 2 for sales’ and so on… But how can it transform your customers’ experience?

  • Interactive Voice Response (IVR) is a great way of directing calls to the right department.
  • Callers are prompted to select options by using their keypad or by voice recognition.
  • Calls are dealt with quickly, boosting customer experience and satisfaction.

Want to find out more about how IVR could improve your customers’ experience? Request a call back here.

Joe Phipps

About Joe Phipps

Joe is our Digital Content Specialist, based at our Leicester Office in the UK. He heads up and creates our video based content and the odd blog or two. In his spare time Joe enjoys cycling, collecting records, and his cat Dot.

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