Your Journey

Building a Solution that

is Tailored for You.

As part of your journey with us, we offer comprehensive discovery, implementation, and user adoption services for your CTI deployment, to suit your business's needs. We know that every business will have different requirements and levels of support needed throughout their purchase, implementation, and use of a brand new service. As a result of this, we make sure that our team are available, throughout your journey with CloudCall.

Providing a seamless journey, from start to finish.

From experience, we know that some customers prefer to let our experts manage the planning and implementation process of their CloudCall solution, from start to finish. Throughout this process, you’ll have a dedicated CloudCall team member. They’ll be taking the lead and make sure that every stage, from planning and building your tailored services, through to deployment and adoption, is as successful as possible. This ensures that your transition to CloudCall is easy, smooth and seamless.

Your CloudCall journey is made up of three key stages:

Discovery, Implementation, and Adoption.

01. Discovery

In the Discovery stage, we will be analyzing your business requirements and tailoring our solution so that it will provide value. We also want to make sure that it is tailored to your business’s needs. This stage is made up of the Pre-Sales, Sales and Trials services. They are available to answer any queries that you may have and provides you with a resource, should you have any concerns.

02. Implementation

We want to make sure that we provide a quality service for your business. Throughout the Implementation stage, we perform network checks and tests to make sure that your networks integrate well with CloudCall. At this stage, we set all of your call and business’s settings, as required.

03. Adoption

One of the key considerations for any business when purchasing and implementing new software is to ensure that user adoption is optimized. We provide services such as Training, Customer Success and on-going support, to make sure that you’ll be able to utilize CloudCall fully, upon adoption.

One of the factors that has really delivered is the level of support that we have received from CloudCall; their support team are always on-hand to assist.


The amount of love that we get from CloudCall, the care that we get, the service that we get, as well as the tool that we get is unmatched to anything else we’ve seen.

Mint Physician Staffing

We would strongly recommend using CloudCall and the support from the team goes above and beyond.

Kallidus Ltd

Throughout this process, we received a lot of support from the CloudCall team who have been very knowledgeable about our integration, guiding us through every step of the process.

M.C. Partners