REAL-TIME COACH
Empowering
daily habits
With remote/hybrid teams you can’t always see what your team is doing or hear what they are saying which makes it difficult to know how to support them effectively.
Create the blueprints for success
The impact of the global pandemic on the hiring and onboarding of staff means that new hires might not have received the same level of scrutiny and have to be supported to succeed in a way that is really hard to do consistently with remote and hybrid working.
Learn from a few, support them all.
The need to empower your team and get new hires creating value faster has never been more important as part of an overall need to do more, with less. You might have an inkling why some team members are more successful than others but wouldn’t it be better if you could actually listen in and take the best practices to boost everyones performance?
Monitor your team to provide support
Quickly understand how your team is performing on calls and identify areas of improvement using Monitor. You can listen in to your team’s live calls, to ensure everything is going along smoothly, or be on hand to help if they need it.
Whisper words of wisdom
Give your team advice, provide training or just tell them what they need to say to close a deal. With Whisper you can speak to your colleague without the other person on the line hearing.
Jump in to any call
If you need to, you can use Barge to enter a call. If your colleague is having a hard time on the phone, or is part of a difficult conversation, you can easily insert yourself into the call to take over the chat.
Bring your ‘A’ game everyday
Epic office fails are great stories to tell but they can have material affects on business.
Onboard faster
Getting teams up to speed isn’t easy. Real-time coach, gives you the tools to onboard and support new team members in their journey to success. Listen to their calls, whisper words of wisdom, and enter the chat to assist your team, whenever you feel necessary.
Create best practise
Whether your team is remote, hybrid or office based, you know that the environment they need to be successful varies and performance can suffer. Create best practices that support the individual needs of your team to improve the baseline performance of everyone.
On the go
Teams that are away from the office can often default to using their personal devices which makes it even harder to support them in real time. With our mobile app your team has CloudCall in their pocket and you are able to provide support as if they were sitting next to you
How does Real-time Coach help my worklife?
Meet Margot*
CONFIDENCE BUILDER
“I feel more confident approaching every call knowing that I’m supported to achieve my goals. When I first started out, roleplaying conversations and receiving advice and feedback in real time helped me find my feet much quicker than I expected.”
Meet Jerry*
ARMCHAIR COACH
“The flexibility to support the team from anywhere, means I can be there when it’s needed most to achieve our goals. Whether that is in the office, on the go, or at home in my favourite armchair.”
Margot and Jerry aren’t real but there’s 1000s of similar people out there just like them. And maybe you’re one of them. Maybe your team isn’t performing how you’d like them to perform. Maybe business goals aren’t being achieved. Or maybe you’re an agent wondering how you could make your work-life easier – more successful. If you are any of these – give us a call today and see how an integrated telephone could help.
We’re so confident that you’ll love CloudCall o1, we’ll buy out your existing contract.
CloudCall o1. The one and only unified communication platform built for businesses that use CRMs.
Seamless experience across mobile, web and desktop for maximum agent productivity.
Indestructible new infrastructure for business consistency and effortless scalability
Available for the World’s leading CRM’s
Our most loved tools
Click to Call
With CloudCall, you can simply click on a name to start dialling. This is just one of the ways you can save time and drive efficiency by blending your existing CRM with your phone system.
Screen Pops
When receiving a call, you get an on-screen notification, a ‘pop-up’, which not only shows who’s calling, but also link you directly to their CRM record.
Local Presence
Let your call recipients see a local area code when you dial. This reinforces trust and familiarity, and boosts pick up rates.
History
With CloudCall, you can simply click on a name to start dialling. This is just one of the ways you can save time and drive efficiency by blending your existing CRM with your phone system.
Voicemail Drop
Save time, increase productivity, and redirect your energy with pre-recorded, tailored voicemail messages you can leave with just a click.
