SCREEN P0PS
Create instant
rapport
People calling your business expect a certain level of service. If your team is not prepared for that call then the time taken to find relevant information can create the wrong impression that’s difficult to overcome.
What is Screen Pops?
Screen Pops remove the guesswork by providing inbound call notifications that link to the caller’s record, enabling businesses to easily identify callers and access relevant information instantaneously. This real-time integration between telecommunications and customer data empowers businesses to offer personalized and efficient customer interactions.
Be prepared for every call
Don’t let good customer service hinge on how good your team is at thinking on their feet. Instead, Screen Pops lets your team focus on the caller and their needs, with an on-screen notification showing who’s calling with the details that’s linked directly to their CRM record. It’s like answering the phone to a good pal.
The syncret ingredient
If your team receives calls day after day, how effective are they at updating your CRM after every call? Often there isn’t enough time to fill in details about a call and errors are made when revisiting some handwritten notes later in the day, if in fact the information is entered at all. Screen Pops provides tools for entering call notes that automatically sync with the CRM for better workflows- and better relationships.
Bring your ‘A’ game everyday
Epic office fails are great stories to tell but they can have material affects on business.
Create best practice
Are you sure that your team is creating the right impression every time they receive a call? Screen Pops help the team be prepared with a single click so that they can focus on the caller and capture the call history without having to leave the CRM.
Save time, every time
Without Screen Pops the manual searching for an incoming caller’s details within the CRM takes additional time. It’s also distracting, and in the worst case, duplicate records could be created wasting significant amounts of time.
On the go
Teams that are away from the office can often default to using their personal devices which means that each communication is not always captured, reducing visibility and increasing admin. With our mobile app you have CloudCall in your pocket.
How do Screen Pops improve your day-to -day?
Meet Margot*
Time saver
I was surprised how much time I saved by being able to get straight to the CRM record of an incoming caller. The best bit was that I didn’t have to remember to add notes later in the day when some of the details might have been missed.
Meet Jerry*
RELATIONSHIPS MATTER
It’s a cliche but “people buy from people” and anything that helps to build relationships, yes – even something as simple as greeting a caller with their name creates a smoother response and is more likely to deliver the outcome I’m looking for.
Margot and Jerry aren’t real but there’s 1000s of similar people out there just like them. And maybe you’re one of them. Maybe your team isn’t performing how you’d like them to perform. Maybe business goals aren’t being achieved. Or maybe you’re an agent wondering how you could make your work-life easier – more successful. If you are any of these – give us a call today and see how an integrated telephone could help.
CloudCall o1. The one and only unified communication platform built for businesses that use CRMs.
- Automated Call Note Entry
Automatically records and updates call information into your CRM, allowing you to focus on strategic tasks. - Data Harmony and Security
Don’t worry about data scattered across various devices by ensuring data synchronizes back to your CRM. - Efficiency and Control
Improve agent performance, build smarter teams faster, and watch your business soar to new heights, wherever your team chooses to work. - Integrated with leading CRMs
