Feature-rich
communication tools for your CRM

Direct calls to the next available agent or team member, meaning no calls are missed.

Shows your colleagues, supervisors and managers if you are available, on a call, or away.

Reach many contacts at once, by sending a Broadcast SMS to a personalised list of numbers.

Directs calls to the next available agency or team member, meaning no calls are missed.

Create groups to direct calls to, making sure each call reaches the correct area of the business.

If you’re working from home, or your job requires you to be out and about, Call Splitting ensures that you never miss a call.

Recordings of the call, link saved to contact’s record so user can click and re-listen to the recording.

Instead of calling your contacts, save time by simply dropping them an SMS instead, with just a click, straight from your computer.

A simple and flexible service management tool that enables you to provide the best experience for your customers on all devices.

Stay connected whilst out and about, with the CloudCall app. Call, send texts and update records from call notes wherever you are.

Blend your phone system with your CRM, so that all your communications are captured and storing within your CRM system.

_{*Features vary by CRM}

If you’re out and about or on vacation, your calls are safe in the hands of other agents, groups, or your voicemail.

Your conversation history is automatically logged and saved within the contact records.

This robot receptionist directs callers to the right team or person, first time, every time.

A phone number to match your prospect’s location, wherever they are based.

Listen in to an agent’s calls to make sure everything is going well.

If you’re popular and have callers waiting in the queue, they can leave a voicemail so you can call back later.

A live display of active calls, waiting calls, inbound and outbound call trends, SMS activity, and team performance over time.

Give vital support to your agent’s whilst they’re chatting away on live calls.

Look at key performance metrics to help grow revenue.

The thing you use to make calls, just through the ether. All you need is a laptop and an internet connection and you’re good to go.

When a call comes in, your CloudCall o1 softphone shows the caller’s details, and their information automatically pops up in the CRM on your desktop.

Send, receive, and manage SMS messages, keeping you connected and boosting response rates wherever you work.

SMS reports show sent, received and failed messages across agents.

See a single view of your team’s calling activities. Monitor and interact with your agent’s live calls.

If you can’t answer a call, it’s sent to voicemail, is then recorded, sent to your email, and saved into the CRM.

Gone are the days of reading the same spiel. Prerecorded tailored Voicemail messages you can leave with just a click.

Speak to your agent to offer support, without the caller on the line being able to hear.

Tools and resources designed specifically to get you the assistance you need.

Immediate access to up-to-date training documentation that allows your team to stay informed.