Feature-rich
communication tools for your CRM
Speak to one of our reps and find out how
CloudCall tools improve performance,
productivity, and profits.
Direct calls to the next available agent or team member, meaning no calls are missed.
Enter the call alongside your agency, to provide more information or to step in when necessary.
Reach many contacts at once, by sending a Broadcast SMS to a personalised list of numbers.
Encourage best practise to save time by making notes during a call that are automatically saved to CRM.
Directs calls to the next available agency or team member, meaning no calls are missed.
Create groups to direct calls to, making sure each call reaches the correct area of the business.
Reach many contacts at once, by sending a Broadcast SMS to a personalised list of numbers.
Record, play back and download all your calls, so you can focus on each conversation. Recordings are saved within each contact’s CRM record.
Build and customize dynamic dashboards and reports, to get a full view of your team’s calls.
Instead of dialing numbers manually, save some time and click on a phone number to call instead.
Instead of calling your contacts, save time by simply dropping them an SMS instead, with just a click, straight from your computer.
A simple and flexible service management tool that enables you to provide the best experience for your customers on all devices.
Stay connected whilst out and about, with the CloudCall app. Call, send texts and update records from call notes wherever you are.
Instead of dialing numbers manually, save some time and click on a phone number to call instead.
Our intelligent system can automatically hear consent given on a call and starts recording. Great for compliance!
Blend your phone system with your CRM, so that all your communications are captured and storing within your CRM system.
Kind of like a big red button, if everything is going badly you can end the call for everyone.
If you’re out and about or off on vacation, your calls are safe in the hands of other agents, groups, or your voicemail.
Your conversation history is automatically logged and saved within the contact records, with the same information accessible for all agents.
This robot receptionist directs callers to the right team or person, first time, every time.
A phone number to match your prospect’s location, wherever they are based.
Share contacts, make calls, and send texts from within your Microsoft Teams.
Listen in to an agent’s calls to make sure everything is going well.
Automatically dial contacts one after the other, so you can focus on speaking to your customers, not looking for them.
Shows your colleagues, supervisors and managers if you are available, on a call, or away.
If you’re popular and have callers waiting in the queue, they can choose to leave a voicemail or arrange a callback later.
View information on your team, to see who is on active calls and see stats in real-time.
Give vital support to your agent’s whilst they’re chatting away on live calls.
Look at key performance metrics to help grow revenue.
The thing you use to make calls, just through the ether. All you need is a laptop and an internet connection and you’re good to go.
When receiving a call, you get an on-screen notification, showing who’s calling, then linking you directly to their CRM record.
Get better pick up rates and make or take communications on the go from mobile devices.
Create and send text messages as part of an automated workflow, from within your CRM.
View information on your (or your team’s) SMS messages.
See a single view of your team’s calling activities. Monitor and interact with your agent’s live calls.
If you can’t answer a call, it’s sent to voicemail, is then recorded, sent to your email, and saved into the CRM.
Gone are the days of reading the same spiel. Prerecorded tailored Voicemail messages you can leave with just a click.
Speak to your agent to offer support, without the caller on the line being able to hear.
Tools and resources designed specifically to get you the assistance you need.
Learning Cloud
Immediate access to up-to-date training documentation that allows your team to stay informed.
Serving more than 48,000 users worldwide, we’ve been helping our customers boost their efficiencies with our unified communications platform
CloudCall o1. The one and only unified communication platform built for businesses that use CRMs.
- Automated Call Note Entry
Automatically records and updates call information into your CRM, allowing you to focus on strategic tasks. - Data Harmony and Security
Don’t worry about data scattered across various devices by ensuring data synchronizes back to your CRM. - Efficiency and Control
Improve agent performance, build smarter teams faster, and watch your business soar to new heights, wherever your team chooses to work. - Integrated with leading CRMs
