CALL Reports
Maximize Insights with CloudCall’s Call Reports
Build and customize dynamic dashboards and automate reports to get the most out of your data and your CRM.
Looking to gain insights with Call Reports? Request a demo today!
What is Call Reports
Call reports are detailed summaries of call activities that provide insights into call durations, participant details, and outcomes. They help businesses monitor performance, improve communication strategies, and make data-driven decisions. With CloudCall’s Call Reports, you can easily track and analyze your team’s call metrics to maximize productivity and customer satisfaction.
Track efficiency of your remote team
With call reports, you can monitor team efficiency, even when working remotely. Identify call patterns, track call durations, and ensure consistent productivity across all locations.
Optimize Operations
Call reports provide actionable insights that enable you to identify peak call times, allocate resources effectively, and streamline daily operations
Call Reporting for Smarter Business Decisions
By analyzing call data, businesses can identify trends, uncover areas for improvement, and implement strategies that drive growth.
Keep Customers Happy
Call reports help you understand customer needs and improve service quality. Use insights from call interactions to identify common pain points and tailor your approach to ensure customer happiness.
Real-time numbers
View live call data as it happens, to see who are your top performers, and who needs support to ensure your whole team hits their goals.
Understand performance
With deeper insights you gain better knowledge on your team’s communications and how they affect overall performance.
On the go
With our mobile app, your team’s communications will still be captured and saved into the CRM. Meaning reports will reflect all communications, not just the ones that happen at their desks.
How does Call Reporting help my worklife?
Meet Margot*
Never late for the party
We’re able to skip the long-winded process of frantically writing notes down, and then trying to decipher them later, all whilst trying to have a conversation. This helps us to focus on providing excellent customer service, and we can get the details we need from the recordings afterwards.
Meet Jerry*
amplify the time savings
SMS really helps to get the job done. SMS automation helps me complete more tasks, easily, as I can set up the workflows and let CloudCall do the rest.
Margot and Jerry aren’t real but there’s 1000s of similar people out there just like them. And maybe you’re one of them. Maybe your team isn’t performing how you’d like them to perform. Maybe business goals aren’t being achieved. Or maybe you’re an agent wondering how you could make your work-life easier – more successful. If you are any of these – give us a call today and see how an integrated telephone could help.
CloudCall o1. The one and only unified communication platform built for businesses that use CRMs.
- Automated Call Note Entry
Automatically records and updates call information into your CRM, allowing you to focus on strategic tasks. - Data Harmony and Security
Don’t worry about data scattered across various devices by ensuring data synchronizes back to your CRM. - Efficiency and Control
Improve agent performance, build smarter teams faster, and watch your business soar to new heights, wherever your team chooses to work. - Integrated with leading CRMs
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