REAL-TIME C0ACH
Empowering
daily habits
With remote/hybrid teams you can’t always see what your team is doing or hear what they are saying which makes it difficult to know how to support them effectively.
Create the blueprints for success
The impact of the global pandemic on the hiring and onboarding of staff means that new hires might not have received the same level of scrutiny and have to be supported to succeed in a way that is really hard to do consistently with remote and hybrid working.
Learn from a few, support them all.
The need to empower your team and get new hires creating value faster has never been more important as part of an overall need to do more, with less. You might have an inkling why some team members are more successful than others but wouldn’t it be better if you could actually listen in and take the best practices to boost everyones performance?
Monitor your team to provide support
Quickly understand how your team is performing on calls and identify areas of improvement using Monitor. You can listen in to your team’s live calls, to ensure everything is going along smoothly, or be on hand to help if they need it.
Whisper words of wisdom
Give your team advice, provide training or just tell them what they need to say to close a deal. With Whisper you can speak to your colleague without the other person on the line hearing.
Jump in to any call
If you need to, you can use Barge to enter a call. If your colleague is having a hard time on the phone, or is part of a difficult conversation, you can easily insert yourself into the call to take over the chat.
Bring your ‘A’ game everyday
Epic office fails are great stories to tell but they can have material affects on business.
CloudCall o1. The one and only unified communication platform built for businesses that use CRMs.
- Automated Call Note Entry
Automatically records and updates call information into your CRM, allowing you to focus on strategic tasks. - Data Harmony and Security
Don’t worry about data scattered across various devices by ensuring data synchronizes back to your CRM. - Efficiency and Control
Improve agent performance, build smarter teams faster, and watch your business soar to new heights, wherever your team chooses to work. - Integrated with leading CRMs
