Transform your business communications today

• Both plans come with a dedicated direct number, outbound ID customization, voicemail, and powerful call routing tools like basic IVR/Auto Attendant.
• Both plans include productivity-boosting CRM features like click-to-call, call disposition and notes, inbound screen notifications, and activity syncing to streamline your workflows.
• Automated call transcription summaries are available in both the Pro and Premium plan, helping your team manage conversations more efficiently.

CloudCall o1 Advanced gives you all the basic and pro plan features, plus premium tools like:

• More Countries: Extended international calling to 25 countries..
• Advanced Outbound Calling Tools: Features like Power Dialer, Campaign Management, and Voicemail Drop to help teams run high-performance outbound campaigns.
• AI-Powered Insights: Early access to AI-powered conversational intelligence features for real-time insights into customer interactions.

— and from now through December 2024, you can get unlimited Premium seats at Pro pricing for your first year!

• Ensure efficient call handling with intelligent routing, live monitoring, and real-time performance tracking.
• Call Coaching: Empower supervisors to support and coach agents during live calls, improving performance and service quality.
  • Monitor: Listen in on live calls without the agent or customer knowing, helping you assess call quality without disruption.
  • Whisper: Provide private coaching to agents during live calls, allowing for real-time improvements without the customer hearing.
  • Barge: Join live calls when necessary to speak with both the agent and customer, offering direct assistance or escalation support.
• Call Recording Fast Playback: Quickly review key conversations at faster speeds, saving time without missing critical details.
• Call Recording Admin Controls: Pause or resume call recordings to manage call reviews at your pace.
• Auto Call Distribution (ACD): Automatically route calls to the right agent, reducing wait times and improving service efficiency.
• Smart Call Routing (Skill-Based or Tag-Based Call Routing): Ensure calls reach the most qualified agent for faster, more accurate support.
• Call Transfers: Seamlessly transfer live calls between team members, providing smooth customer hand-offs.
• Call Forwarding to Extensions & External Numbers: Automatically forward calls to internal or external lines, ensuring calls are never missed.
• Rule-Based Call Forwarding: Automate call forwarding based on specific rules, ensuring flexible call handling even when agents are unavailable.
• Calling Groups: Distribute calls to a group of agents, ensuring multiple team members are available to answer, reducing missed calls.
• Call Routing (Skill-Based, Least Recent & Ring All): Customize call routing to ensure the right agent answers based on skills, availability, or team setup.
• Agent Presence: View agent availability in real-time to optimize call distribution and manage team workload.
• Live Call Feed: Track ongoing calls in real-time, helping supervisors monitor performance and ensure calls are handled smoothly.
• Team Performance Dashboard: Access real-time performance insights with visual charts that make it easy to track team efficiency and call activity.

Comprehensive support options ensure smooth operations and personalized assistance.

• Customer Support Hub with Product Tutorials: Access tutorials and resources to get the most out of CloudCall’s features.
• Email & Chat Support: Get timely assistance through email and chat during business hours.
• Phone Support: Reach support via phone 12×5 to resolve urgent issues.

Gain valuable insights into your communications through detailed, downloadable reports for improved decision-making.

• Call Recording Downloads: Download and securely store call recordings for compliance, training, and future reference.
• Real-Time Insights Report: Monitor live call performance and system activity in real-time for immediate feedback.
• Call Logs & Trend Reports: Analyze detailed call logs to identify trends and optimize your communication strategies.
• SMS Logs & Trend Reports: Keep track of all SMS activity, analyzing trends to improve customer engagement.
• Report Downloads : Export comprehensive reports for offline analysis or compliance tracking.
• Call Recording Transcriptions (AI-enabled): Automatically transcribe calls into searchable text, making it easier to find and analyze key conversations.

Enjoy seamless access across all platforms, keeping your communication consistent and flexible.

• iOS: Full functionality across iOS devices for on-the-go access.
• Android: CloudCall works seamlessly across Android devices.
• Windows: Enjoy full compatibility on Windows systems for desktop users.
• MacOS: Easily access CloudCall on MacOS for smooth cross-device use.
• Chrome Extension: Stay connected through your browser with CloudCall’s Chrome Extension.

Summary: Manage users, numbers, and settings easily to ensure smooth communication operations.

• Company Settings: Manage organizational settings from one centralized dashboard.
• Manage & Re-Assign User Seats: Add, edit, delete, and reassign phone numbers to users as needed.
• New Number Requests: Easily request new numbers based on location or specific features.
• Number Inventory & Management: Keep track of your number assignments and ensure your phone system runs smoothly.
• Number Porting: Bring your existing numbers to CloudCall for easy migration.
• Set User Permissions: Control what each user can access and assign roles to ensure a secure and efficient workspace.
• Toll-Free Numbers: Add toll-free numbers to make it easier for your customers to reach you.

CloudCall consistently delivers high call quality, with a Mean Opinion Score (MOS) trending at 4, ensuring reliable and clear communication for your business. Our users experience consistently good call quality, with minor room for improvement, setting CloudCallo1 apart from competitors with lower scores and more frequent disruptions.