SCREEN POPS

Create instant
rapport

People calling your business expect a certain level of service. If your team is not prepared for that call then the time taken to find relevant information can create the wrong impression that’s difficult to overcome.

What is Screen Pops?

Screen Pops remove the guesswork by providing inbound call notifications that link to the caller’s record, enabling businesses to easily identify callers and access relevant information instantaneously. This real-time integration between telecommunications and customer data empowers businesses to offer personalized and efficient customer interactions.

Be prepared for every call

Don’t let good customer service hinge on how good your team is at thinking on their feet. Instead, Screen Pops lets your team focus on the caller and their needs, with an on-screen notification showing who’s calling with the details that’s linked directly to their CRM record. It’s like answering the phone to a good pal.

The syncret ingredient

If your team receives calls day after day, how effective are they at updating your CRM after every call? Often there isn’t enough time to fill in details about a call and errors are made when revisiting some handwritten notes later in the day, if in fact the information is entered at all. Screen Pops provides tools for entering call notes that automatically sync with the CRM for better workflows- and better relationships.

Bring your ‘A’ game everyday


Epic office fails are great stories to tell but they can have material affects on business.

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Create best practice

Are you sure that your team is creating the right impression every time they receive a call? Screen Pops help the team be prepared with a single click so that they can focus on the caller and capture the call history without having to leave the CRM.

Save time, every time

Without Screen Pops the manual searching for an incoming caller’s details within the CRM takes additional time. It’s also distracting, and in the worst case, duplicate records could be created wasting significant amounts of time.

On the go

Teams that are away from the office can often default to using their personal devices which means that each communication is not always captured, reducing visibility and increasing admin. With our mobile app you have CloudCall in your pocket.

How do Screen Pops improve your day-to -day?

Meet Margot*

TIME SAVER

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” I was surprised how much time I saved by being able to get straight to the CRM record of an incoming caller. The best bit was that I didn’t have to remember to add notes later in the day when some of the details might have been missed.”

Meet Jerry*

RELATIONSHIPS MATTER

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” It’s a cliche but “people buy from people” and anything that helps to build relationships, yes – even something as simple as greeting a caller with their name creates a smoother response and is more likely to deliver the outcome I’m looking for.”

Margot and Jerry aren’t real but there’s 1000s of similar people out there just like them. And maybe you’re one of them. Maybe your team isn’t performing how you’d like them to perform. Maybe business goals aren’t being achieved. Or maybe you’re an agent wondering how you could make your work-life easier – more successful. If you are any of these – give us a call today and see how an integrated telephone could help.

CloudCall Screen Pops

Personalized Customer Interactions

In the age of customer-centricity, personalization is key. Screen Pops equip businesses with valuable caller information, such as their name, history, and preferences, before even picking up the call. This level of personalization enables agents to greet callers by name and engage in meaningful conversations tailored to their specific needs.

Efficient Call Handling

Time is a valuable resource in telecommunications. With Screen Pops, agents save crucial seconds that would otherwise be spent on manually searching for customer information. By automatically presenting relevant customer data, Screen Pops streamline call handling processes, enabling agents to focus on providing exceptional customer service.

Improved First Call Resolution

For experienced COOs and Technical Officers, first call resolution is a pivotal metric. Screen Pops contribute to this success by arming agents with the information they need to address customer queries promptly and accurately. This leads to higher first call resolution rates, fostering customer satisfaction and loyalty.

Enhanced Agent Productivity

Efficient workflows are the backbone of any successful telecommunications operation. Screen Pops optimize agent productivity by eliminating the need for manual data retrieval during calls. This results in more effective call management and enables agents to handle a higher volume of calls without compromising on service quality.

Seamless Integration with CRM Systems

Tech-savvy individuals understand the importance of seamless integration. Screen Pops effortlessly integrate with Customer Relationship Management (CRM) systems and other customer databases, providing agents with a 360-degree view of each customer. This unified information ecosystem ensures consistent and accurate customer interactions.

Real-Time Decision-Making

In the fast-paced telecommunications landscape, real-time decision-making is critical. Screen Pops deliver instantaneous caller information, empowering agents to make informed decisions on the spot. Whether it’s addressing customer concerns or upselling relevant products, real-time data access enhances decision-making efficacy.

Increased Customer Satisfaction

At the heart of every telecommunications operation lies customer satisfaction. By leveraging Screen Pops, businesses can offer a more personalized and attentive service, leaving a positive impression on callers. Satisfied customers are more likely to become loyal advocates for the brand, contributing to long-term business success.

We’re so confident that you’ll love CloudCall o1, we’ll buy out your existing contract.

CloudCall o1. The one and only unified communication platform built for businesses that use CRMs.

Seamless experience across mobile, web and desktop for maximum agent productivity.

Indestructible new infrastructure for business consistency and effortless scalability

Available for the World’s leading CRM’s

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