Jitter is a term used in the context of telecoms and network communications to describe the variation in the delay of packets of information as they traverse a network. It refers to the inconsistency or fluctuation in the arrival time of data packets, which can result in disruptions or distortions in real-time communication, such as voice or video calls.


In network communications, data is divided into smaller packets for transmission across the network. These packets carry information such as voice data, video data, or other forms of digital content. During transmission, these packets travel across different network devices and links to reach their destination.

However, due to various factors like network congestion, bandwidth limitations, or routing issues, the packets may not arrive at the destination in a perfectly synchronized manner. This inconsistency in packet arrival time is known as jitter.

When jitter occurs, packets may arrive out of order, get delayed, or even get dropped. In the context of voice calls, this can lead to distorted or choppy audio, making the conversation difficult to understand or follow.

Effects of Jitter

Audio Distortion: Jitter can cause disruptions in real-time communication, especially in voice calls. When packets arrive out of order or with varying delays, it can result in gaps or overlaps in the audio stream, leading to poor call quality, distorted sound, or intermittent pauses during the conversation.

Reduced Call Clarity: Jitter can impact the overall clarity and intelligibility of a call. If packets are dropped due to excessive jitter, important pieces of the conversation may be missing, making it challenging to comprehend the complete message.

Degraded User Experience: Jitter can significantly impact the user experience during real-time communication. It can cause frustration and hinder effective communication, particularly in situations where clarity and immediacy are crucial, such as business calls, customer support interactions, or video conferences.

Impaired Video Quality: Jitter not only affects voice calls but also video streams. In video calls or streaming applications, jitter can result in frozen frames, pixelation, or video artifacts, making it difficult to follow visual content and reducing the overall viewing experience.

Preventing and Mitigating Jitter

To address and mitigate the effects of jitter, several measures can be taken:

Quality of Service (QoS): Implementing Quality of Service mechanisms in the network can prioritize real-time traffic, such as voice or video data, over other non-real-time applications. This ensures that packets carrying real-time communication are given priority and experience less delay or interference.

Buffering and Packet Loss Concealment: Utilizing buffer mechanisms and packet loss concealment techniques can help compensate for delayed or dropped packets. By buffering incoming packets and using algorithms to fill gaps in the audio stream, the impact of jitter on call quality can be minimized.

Network Optimization: Optimizing the network infrastructure, including routers, switches, and bandwidth allocation, can help reduce congestion and improve overall network performance. This can involve implementing Quality of Service policies, upgrading network equipment, or optimizing network routing.

Bandwidth Management: Ensuring that sufficient bandwidth is allocated for real-time communication is essential to minimize jitter. Adequate bandwidth capacity helps reduce network congestion and the likelihood of packet delays or drops.

Network Monitoring and Troubleshooting: Implementing network monitoring tools and techniques allows for proactive identification and troubleshooting of jitter-related issues. Monitoring network performance, analyzing packet loss and delay patterns, and identifying potential bottlenecks can help address jitter problems promptly


In conclusion, jitter is a phenomenon in network communications that can disrupt real-time communication, causing variations in packet arrival time and potentially leading to distorted or disrupted conversations. Understanding the causes and effects of jitter and implementing appropriate measures to prevent or mitigate it is crucial for maintaining high-quality voice and video communication experiences.

Want to learn more?

We’ve compiled a list of key terms, phrases and descriptions to guide you on your journey through the CRM integration multiverse, to make things more simple for you.