Automation Archives - CloudCall
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Automation Archives - CloudCall

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Engage your candidates with recruitment automation

By | Recruitment, Technology
Recruitment is a bit like dating, right?

First you have to woo your candidates, then send to clients for roles to create the perfect (job) match. And just when you think everything is going well… you get ghosted. Ignored. Dumped for a different role, or recruiter who was able to provide a better service.

We can’t help you much with dating, but we can help you to better engage your candidate’s using recruitment automation.

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EngageX Europe Roundup

By | Productivity, Recruitment

EngageX, Bulhorn’s leading recruitment industry event, has been a great example of how businesses are successfully adapting to the rapidly changing, online world we live in today. The event has been a highlight of our calendar since its founding, and last week we were proud to be return as a platinum sponsor. Read More

5 features that will keep your customers happy

By | Product, Productivity, Technology
Whether you’re an enterprise level contact centre or a 2-person operation, making the most out of your inbound calls means you’re able to offer your customers the best experience. With increased competition losing out on new customers or seeing existing customers turn away can be hugely detrimental to your business. Keeping your customers happy at all times should be a primary business goal. Ultimately, when a customer or client is calling into your business, they want to speak to the right person, and they want to do so as quickly as possible. Our inbound telephony features are designed with exactly that in mind. You’ll also save yourself a lot of time and effort, too.

Ready to find out about the key features? Read on… Read More

Video: 3 benefits of automated messages and routing

By | Communications, Product, Productivity
It’s an unhappy truth that call queuing is unavoidable and can harm your business. It puts increased pressure on your employees and infuriates customers. This dissatisfaction can lead to high customer churn, with 46% of customers saying they had cancelled their contract or purchased services elsewhere because they had difficulties getting in touch with a supplier.

Discover how automated messages and call routing can help with call queues in our video. Read More

Thinking #FutureForward at SIA Executive Forum Europe 2018

By | News

Our team had a fantastic time at SIA Executive Forum Europe 2018 in London last week. This year’s theme, Future Forward, challenged industry leaders to come together and think ahead. Future Forward was further explained by keynote speaker John Nurthen.  

John Nurthen, Global Research, SIA predicts that alternative forms of employment will continue to become more popular, such as contingent work. Contingency allows workers to be flexible with their hours and supplement their current income. Uber is currently at the forefront of this trend.  

John also discussed current trends, including countries that have difficulty hiring, emphasizing that Germany, Spain and Southern Europe are having trouble.
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