The workplace today: Employee wellbeing, productivity and customer service

Flexible working is almost everywhere. Infact, 93% of companies in ANZ currently have a flexible work approach and as a result, productivity has increased. However, remote access to information can be problematic. with 46% of businesses say they’re unable to access information remotely as well as they can in an office environment. This means that tech tools must improve to better support employees and customers. Similarly, employee wellbeing has been affected by flexible working, boosting mental health for some and not for others.

In this report, you will discover:

  • The current adoption level of flexible working
  • The impact of flexible working on productivity, job satisfaction, mental health and customer engagement
  • How effective current technology solutions are at helping employs sell to, service and support customers in a flexible working environment