Spencer says that things have changed a lot for CPS Group in the last three years using CloudCall for Vincere. Things have been more efficient and faster.
“Having everything cloud-based is perfect for us, especially now. Our last CRM integration just wasn’t as useful. With people working from home, it allows us to stay connected but also provide a high-quality service for both our clients and candidates.”
“With our recruitment teams being based in different offices and also countries, it enables us to always be on the same page.”
“CloudCall has been such an improvement on our last CRM integration. We get things done quicker, easier and cheaper!”
“The integration itself is great. Inbound pop-ups tell you exactly who’s calling and brings up the CRM record, from which we can access things like the candidate’s CV. We can greet the candidate or client and provide a personalised experience, no matter who is answering the call. It’s just one of the many helpful features from CloudCall.”
“All communications being synced into the CRM saves us so much time compared to the long-winded processes we had in the past.”
“Call recording is a big one for us. It helps to save a lot of time, which therefore saves us money.”
“We use the SMS tool a lot too. It helps us to contact more candidates about a specific role, meaning we can fill that role quicker, but save lots of time by not calling each person individually. We find sending an SMS boosts our response rates too.”