Call Notes As businesses continue to grow and evolve, they must adapt to meet the changing needs of their customers. One way to do this is by implementing call notes. Call notes allow you to capture all essential call information, including call categories in notes and each CRM contact’s history. Keep track of your data…
Call Forwarding As a business owner, you know that missed calls can mean missed opportunities. When a potential customer calls your business, you want to make sure that their call is answered or directed to the right person as quickly as possible. That’s where call forwarding comes in. Call forwarding is a feature that allows…
Call Controls As businesses increasingly rely on customer relationship management (CRM) systems to manage customer interactions, it’s become clear that the ability to streamline call activities from within the CRM system can significantly improve business operations. Enter CloudCall’s innovative call controls, enabling businesses to hold, mute, transfer, conference, or pause call recordings, all from within…
Asynchronous Digital Subscriber Line (ADSL) Asynchronous Digital Subscriber Line (ADSL) is a widely used technology for high-speed internet connectivity. It uses existing copper phone lines to provide high-speed internet access. In this article, we will explore the functionality and benefits of ADSL, and how it can benefit CTOs of enterprise-sized businesses in the sales and…
Application Programming Interfaces (APIs) Application Programming Interfaces (APIs) have revolutionized the way businesses operate by allowing different software applications to communicate with each other seamlessly. In this article, we will explore what APIs are, their benefits, and how companies can leverage APIs to improve their operations. What is an API? In simple terms, an API…
Jargon Buster A-Z Understand CRM industry words easier, with CloudCall’s Glossary We know that researching CRM integrations and telephony can be confusing. There’s endless technical terms and you can find yourself wondering ‘What is CTI?’, ‘What does CRM stand for?’ or ‘What is SIP forking?’. We’ve compiled a list of key terms, phrases and descriptions…
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If you and your business use a CRM system, then you already know they are a great solution for a range of different business needs. Sometimes, however, the CRM itself may not be enough. Which is where integrations come in. And for now, we’re going to be focusing on one in particular – Computer Telephony…
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