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man using natural language processing technology on phone

Natural Language Processing (NLP) in Recruitment

By | Recruitment, Technology

In my previous article I covered some of the interesting Artificial Intelligence trends I see currently in the recruitment market.

I’d like to dive a little deeper into one of these areas that’s come to the fore recently as we at CloudCall look to extend our offering and provide improved insights for our customers. In this article I’ll examine ways in which natural language processing (NLP) techniques can be used to reveal interesting information. This information may be embedded in your systems but isn’t immediately apparent or relevant. It’s all about understanding your customer’s voice and allowing you to better tailor your solution to meet their needs.

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phone system recruiter phone systems

Are phone systems holding recruiters back?

By | Technology
Recently CloudCall Senior Sales Director Neville James joined UK Recruiter, as part of their Recruitment Smarts Live webinar series. Neville chatted with Louise Triance, Managing Director at UK Recruiter, about the topic ‘why your phone system is holding you back’.

Don’t worry if you missed out. We have broken down the chat, question by question below, especially for you! Aren’t we nice?

Let’s get into it.. Read More

3 things we’ve discovered about communication

By | Communications, Customer Experience, Productivity, Technology
We all know that poor communication can hold businesses back.

A business’s productivity relies on how well its team members can collaborate, both internally and externally.

What we’re basically saying is, fail to make use of communication tools and processes at your peril! It’s not only performance and efficiency that will plummet, but customer experience could too.

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