Your contact center is a treasure trove of information about your customers and their interactions with your business. However, without the right tools, harnessing the full potential of this data can be difficult. Say goodbye…
Let’s talk about conversation. Why? Because as a seedbed for new ideas, making connections and building trust, conversation matters. How better to facilitate conversation than by using all the digital communication channels at our disposal…
The current economic climate has businesses of all sizes feeling the pressure to cut costs and increase revenue. One way to recession-proof your business is through the implementation of a Customer Relationship Management (CRM) system….
In my previous article I covered some of the interesting Artificial Intelligence trends I see currently in the recruitment market. I’d like to dive a little deeper into one of these areas that’s come to…
CloudCall in call consent for GDPR – easy regulatory compliance with every phone call… Automatically view consent status for inbound and outbound calls, and record verbal consent when needed. View status reports for individuals or…
Our latest research piece found that just 38% of businesses hold all of their data in a single CRM, but only 30% of businesses chose to manage their data across multiple systems. Take a look at…
…and the headache it causes if you don’t. Our latest research has found that just 38% of businesses hold all of their data in a single CRM. In fact, only 30% of businesses we surveyed had…
To get the most out of your sales team and drive them towards achieving improved results you will need to measure their performance. Sales management dashboards have long been the go-to for monitoring high-level performance. They allow you to filter down data,…
Most companies have an extraordinary amount of information about their customers, but are they really getting the most out of it? If customer information is not easily accessible, it will just sit and gather digital…
Data capture is important for your business. Period. But why? Because when a recruiter leaves your business, you don’t want them to take their contacts with them to the competition! So, you need to make sure they are…
End of content
End of content