A business’s productivity relies on how well its team members can collaborate, both internally and externally.
What we’re basically saying is, fail to make use of communication tools and processes at your peril! It’s not only performance and efficiency that will plummet, but customer experience could too.
Interactive Voice Response (IVR) is the automated menu you reach when you call a business, that often says things like, ‘Press 1 for customer service, please press 2 for sales’ and so on… But how can it transform your customers’ experience? Read More
We talk a lot about how phone calls get results, how you can use your phone system to keep your customers happy and how to unlock the potential of your telephony.
We’re not alone in our passion. Ian Moyse, Chief Revenue Officer at OneUp Sales, a company we have a close partnership with, shares our feelings about quality conversations and why they are more important than ever, he talks in more detail about this in his recent blog. Read More
This means the best way to reach your customers is by taking the time to understand your customers’ needs and how they wish to be contacted. By evaluating your customers communication preferences, you will be able to considerably reduce the number of customers becoming frustrated. Take a look at some of the stats: Read More