Great customer service is critical to your business’s success. If you’re lacking high quality customer service, then your customers won’t want to provide repeat business, refer their friends, or give good reviews. But how can…
Providing quality customer service is one of the biggest targets for a call center team. And call queues can have a big impact on call centre resources and customer satisfaction levels. That’s why reducing queue…
You need to be able to reach your customers whenever and wherever they are. But how best to engage them? We conducted some research, and it was clear there are certain things that should be…
Step up your inbound conversations with a helpful set of features, built to make sure you can offer the best experience to your callers. They provide a simple way path of communication with your company,…
It’s pretty clear that the phone call is still top dog.
What will keep your customers happy? Happy customers means a happy business, right? It just clicks. This year more than ever, businesses need to ensure they are delivering great levels of customer service and understanding how customers…
CloudCall in call consent for GDPR – easy regulatory compliance with every phone call… Automatically view consent status for inbound and outbound calls, and record verbal consent when needed. View status reports for individuals or…
In our latest podcast we spoke to Spencer Trigg, Director of Quanta Recruitment. With over 25 years experience in the recruitment sector, Spencer shares his personal insight into the changing technologies within the industry, and…
Communicating over the phone is the quickest and easiest way to provide good and effective customer service. It becomes much more powerful in urgent situations, when a customer needs support immediately. According to Google’s ‘Click…
The hustle and bustle of the holiday season can be a challenging time for businesses. Customers are more likely to contact customer service over queries such as delivery or collection of orders, product availability, etc……
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