5 tools that will boost inbound conversations - CloudCall

5 tools that will boost inbound conversations

Step up your inbound conversations with a helpful set of features, built to make sure you can offer the best experience to your callers. They provide a simple way path of communication with your company, meaning you can focus on having great conversations!

Screen Pops: Be prepared for every call with Inbound Screen Pops that automatically open the caller’s CRM record.

Interactive Voice Response: Improve caller experience with an IVR that collects data and routes the call to the right person.

Queue Call Back: Minimize wait times by letting callers request a call back or leave a voicemail if they are in a queue.

Automatic Call Distribution: Manage resources with an ACD that uses advanced analytics to route callers to the best available individual.

Call Groups: Improve caller satisfaction by routing calls to different groups – normally teams with specific skills and knowledge.

Check out our great range of features that will revolutionize your conversations, talk to a member of our team here for more information. Our new eBook ‘Keep your customers happy’ is full of great tips for combining the power of data and communications.

Nicole Dopson

About Nicole Dopson

Nicole is the Content Marketing Specialist based at the CloudCall UK headquarters. She is passionate about creating content that informs and inspires. Outside of the office Nicole enjoys walking her dog and curling up with a good book.