5 tools that will boost inbound conversations

Step up your inbound conversations with a helpful set of features, built to make sure you can offer the best experience to your callers. They provide a simple way path of communication with your company, meaning you can focus on having great conversations!

Screen Pops: Be prepared for every call with Inbound Screen Pops that automatically open the caller’s CRM record.

Interactive Voice Response: Improve caller experience with an IVR that collects data and routes the call to the right person.

Queue Call Back: Minimize wait times by letting callers request a call back or leave a voicemail if they are in a queue.

Automatic Call Distribution: Manage resources with an ACD that uses advanced analytics to route callers to the best available individual.

Call Groups: Improve caller satisfaction by routing calls to different groups – normally teams with specific skills and knowledge.

Check out our great range of features that will revolutionize your conversations, talk to a member of our team here for more information. Our new eBook ‘Keep your customers happy’ is full of great tips for combining the power of data and communications.

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