Step up your inbound conversations with a helpful set of features, built to make sure you can offer the best experience to your callers. They provide a simple way path of communication with your company, meaning you can focus on having great conversations!
Screen Pops: Be prepared for every call with Inbound Screen Pops that automatically open the caller’s CRM record.
Interactive Voice Response: Improve caller experience with an IVR that collects data and routes the call to the right person.
Queue Call Back: Minimize wait times by letting callers request a call back or leave a voicemail if they are in a queue.
Automatic Call Distribution: Manage resources with an ACD that uses advanced analytics to route callers to the best available individual.
Call Groups: Improve caller satisfaction by routing calls to different groups – normally teams with specific skills and knowledge.