Do you remember the days of flipping through paper notes, trying your best to recall customer backgrounds and past interactions? Searching for crucial information before talking on the phone, so that conversation could be quicker,…
Voicemail Drop is a powerful tool that businesses can use to improve their customer experience. This technology allows organizations to leave pre-recorded messages directly in their customers’ voicemail boxes with just a click of a…
Great customer service is critical to your business’s success. If you’re lacking high quality customer service, then your customers won’t want to provide repeat business, refer their friends, or give good reviews. But how can…
Step up your inbound conversations with a helpful set of features, built to make sure you can offer the best experience to your callers. They provide a simple way path of communication with your company,…
How savvy consultants deliver complex solutions faster There is no shortage of articles written describing workplace changes since the start of the pandemic. The “new normal” isn’t very new anymore. While remote working is no…
We know it can be difficult choosing a new phone system. Hours of trawling the internet. What is CTI? What’s a CRM? What do I integrate? Are there benefits of an integrated phone system? (The…
CloudCall in call consent for GDPR – easy regulatory compliance with every phone call… Automatically view consent status for inbound and outbound calls, and record verbal consent when needed. View status reports for individuals or…
Create call groups of teams with specific skills and knowledge, who are responsible for dealing with certain areas of the business. Calls can be directed to these groups, ensuring that customer queries are dealt with…
We all have a preferred method of communication and as the world continues to change, so does our technology. We conducted research, which found that people of all age groups prefer to communicate via mobile…
With more people using smartphones, text messaging or “texting” is becoming the most popular way to communicate. It’s simple, efficient and effective with 95% of texts from businesses being read within 3 minutes of being…
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