Fierce competition and the value of differentiation are nothing new to the recruitment sector. But differentiating is not just about promoting USPs to customers, it’s also about capitalizing on the distinct advantages you have over…
A Computer Telephony Integration (CTI) like CloudCall is a piece of technology that links a company’s phone system with users’ computers to allow for smooth communication. With CTI, users can handle calls from their computer…
Do you remember the days of flipping through paper notes, trying your best to recall customer backgrounds and past interactions? Searching for crucial information before talking on the phone, so that conversation could be quicker,…
Businesses invest a lot of time and money into Salesforce. User licenses, project implementation and human resource, as well as ongoing maintenance, can all add up. Ensuring that you get the most out of the…
It can be hard keeping in touch with your remote team. But whether it’s for new team members, or existing ones, there are ways to to improve how you’re connecting. ‘But, how do I do…
According to Bloomberg, firms are bracing themselves for a Great Resignation in 2022 – to some this is already a reality. Workers have been increasingly walking away from jobs as they re-evaluate their work-life balance….
In a world full of emails, texts, ‘likes’ and carrier pigeons (we mis them), our research shows that the phone call is still the most popular avenue for businesses and customers. We may not be…
The latest CloudCall Insight research piece, Perfecting the Art of Conversation: how businesses are managing increased call volumes, explores why telephony is on the rise and how businesses are coping with those increases. The phone call…
The digital transformation has and continues to change the way in which we communicate with each other. We use a wide range of channels to have our conversations, each with its pros and cons. I’m…
Have you ever attended a time management course, walked away, and thought ‘yes, as of tomorrow I am going to master these productivity hacks and work more efficiently, stick to my core hours BUT get…
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