At a glance, the way we communicate in the modern day can seem incredibly complicated. But understanding the future of communication is paramount. Especially when deciding how to continuously engage customers effectively and collaborate with team members.
Technology continues to progress at an astonishing pace. And future innovations could help to unify communication and bring back personal connections. Either that, or they could further complicate and divide our already fragmented systems. To prevent the later from happening, it’s important that we all stay in the loop with new and emerging communication technologies.
The future of communication is mobile
5G Mobile Internet, the 5th generation of mobile communication, has been around a while now and is displaying huge increases in data transfer rates. This technology allows for seamless video communication at high resolution. And new services can be developed which rely on a high bandwidth mobile connection. 5G has been an integral piece of the remote working puzzle during Covid-19, allowing new software’s to be published sooner, and online conversation to run smoother than ever. And as the network continues to go online across the UK, businesses will have access to better more quality tools, faster than ever before. Tools that we must all consider to ensure we’re able to communicate effectively with our customers.
A virtual reality, reality
Virtual reality technology is improving more and more every day. We’re now in a world that allows individuals to immerse themselves in both fictional and existing environments from the comfort of their desk chair. As phone and video conferencing changed the way we have business meetings, VR can allow for a fully immersive meeting experience without any physical constraints. ‘Face to face’ conversations are possible from your desktop, mobile device, and VR headset thanks to software’s like ‘The Wild‘. Here’s to the new ways of having personal, genuine conversations without meeting in real life!
Up in the clouds
Cloud computing has been a crucial during Covid19. While it offers a host of known benefits including flexibility and increased collaboration, it’s ability to be accessed securely from anywhere in the world is what made it such a sought after tool. While workers have been unable to log into their companies in-house storage networks, cloud storage has become the go to solution. Other cloud based programs offer solutions for telecoms, document processing, and much more. Now with improved upload and download speeds (thanks 5G!), and increased reliability, is it any wonder that 90% of companies were on the cloud in some form by 2020?!
Rise of the answering machines
As Artificial Intelligence (AI) improves, chat bots are starting to process more complex requests. They’re also able to learn from previous interactions with individuals to refine their competencies. In 2018, Google developed a robot assistant which can make phone calls on your behalf. It’s able to schedule appointments and make reservations in restaurants. In time, it’s possible that these bots could become indistinguishable from their human counterparts. The need for a human workforce that spends their time sat on the phone answering simple questions could all but vanish. With bots taking the brunt of menial customer calls, us humans will have time to give a more in depth service to those that need it. A concept that could revolutionize the customer service experience.
It seems like whatever we do, there will be a constant influx of communication channels that require our attention. At CloudCall, we are passionate about giving our customers the tools they need to encourage meaningful conversations with their customers. And by implementing constant incremental improvements, we’re able to stay at the forefront of communications technology.
Download our guide, Crossed wires, and learn more about data can help you improve your future conversations.